Paul McVay

• Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
• Collaborated effectively with cross-functional teams to resolve complex cases involving multiple lines of business within the organization.
• Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
• Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
• Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
• Optimized workload distribution among team members through effective prioritization of tasks based on urgency, complexity, and resource availability.

• Noted violations and issued documentation such as stop work orders to contractors or owners.
• Completed inspections of current construction and repair projects.
• Kept up-to-date on inspection regulations, codes, ordinances and techniques.
• Re-inspected commercial and residential constructions which previously failed inspections.
• Reviewed drawings and assessed construction against plans.
• Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
• Received 10-Hour Construction OSHA certification

• Worked with specific production team members to rectify production issues and maintain high-quality final products.
• Supervised production workers to identify areas in need of improvement for high-quality production.
• Understanding of construction blueprints and construction drawings
• Managed contractors schedules to ensure deadlines were met

-

• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Rotated merchandise and displays to feature new products and promotions.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Created work schedules according to sales volume and number of employees.
• Engaged and interacted with customers to create positive customer experiences and drive revenue growth.
• Trained and developed new associates on POS system and key sales tactics, which improved process flows.
• Developed new store location from ground up by hiring and training efficient team.

• Manage, plan, organize, and direct all employees to their specific job functions. Directed over 150 employees, with 13 direct reports.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Prepare and manage safety procedures in accordance with Company, OSHA, and DOT guidelines
• Schedule employees in accordance with hours planning, the Company's run bid process, and service requirements
• Participate in the development and implementation of work process plans to maximize center proficiency and achieve business results
• Coaches and develops others using career development processes and tools
• Directly involved in more than one of the following operations; dock, P&D, and Road Dispatch, including, but not limited to, customer service, productivity, quality freight handling, claims prevention, load average, and safety.
• Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.

• Manage a group of seven to fifteen employees
• Train employees on a daily basis on safe work methods, as well as efficient work methods
• Time management skills used regularly
• Set production goals that are attainable and measurable, and re-train employee if goals are not met in a timely manner
• Conflict resolution skills, especially in an union environment
• Quality control: Must ensure that our packages go out of our building undamaged, with all of its contents, and no wear and tear.

• Load boxes into trucks with excellent speed and service
• Lift up to 70 pounds on a regular basis
• Knowledge of Hazmat packages FL
• Keep safe work area at all times.
• Adhere to and surpass production standards