Paul Miller

• Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
• Implemented targeted marketing strategies for the pre-owned inventory, resulting in increased visibility and faster turnover.
• Conducted regular performance reviews of sales staff, identifying areas for improvement and providing constructive feedback to drive continuous growth.
• Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
• Maintain Our CPO presence on our Website. Report All CPO
• Sales to the Region
• Acquistion Mgr/ acquire Off Lease Mazda Trades/ Service Drive customers and more
• Buy from All auction sites, to gain More inventory for
• the Mazda CPO Program

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Maintained a strong presence on the showroom floor during peak hours, supporting sales staff as needed while modeling exceptional customer service skills.

• Organized promotional events at the dealership that showcased the benefits of purchasing pre-owned vehicles, boosting foot traffic and generating leads.
• Collaborated with the General Sales Manager to set monthly sales targets and develop strategies to achieve them consistently.
• Created an efficient system for managing online vehicle listings, ensuring accuracy and timely updates that attracted potential buyers.

Maintained the Mazda Certified Pre-owned Inventory,

ensuring quality cars were ready for sale.

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.

• Responded to internet inquiries and phone calls in timely matter.
• Increased online sales by implementing effective marketing strategies and optimizing website content.
• Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
• Provided superior and individualized customer service.

• Followed up with existing customers to provide additional support and address concerns.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Rebuilt engines/ on A-10 aircraft. Worked on the flightline, analyzed data from in-flight. Also was a Flight Engineer

On EC-130 aircraft.

Honorable Discharge after serving for 10 years