Michael Medrano
Rowlett
Summary
Goal-oriented manager with distinguished experience in automotive industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
Work History
Pre-Owned Sales Manager
Sport City Toyota
01.2020 - 10.2023
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
F&I Manager
Trophy Nissan
06.2016 - 06.2019
- Completed, reviewed and processed paperwork to finalize sales.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Worked with lending institutions to secure financing and fulfill contracts.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Salesman
Trophy Nissan
04.2010 - 05.2016
- Met customers on lot and in showroom to discuss available vehicles and options.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Closed sales by overcoming objections, asking for sales, and negotiating price.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, and taking test drives.
Education
Mesquite High School
Mesquite, TX2008
Skills
- Sales process expertise
- Strong negotiation skills
- Coaching and Mentoring
- Inventory management
- Pricing Strategy
- Financial Acumen
- Decision making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pre-Owned Sales Manager
Sport City Toyota
01.2020 - 10.2023
F&I Manager
Trophy Nissan
06.2016 - 06.2019
Salesman
Trophy Nissan
04.2010 - 05.2016
Mesquite High School
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