Paul Miller
Desoto,MO
Summary
Leveraged entrepreneurial acumen to drive consistent increase in sales revenues/bottom-line profits and improving client satisfaction, appreciation and retention. Outstanding communication, network, selling, customer service and negotiating skills. Adept at determining customer requirements and delivering client focused solutions to achieve higher closing ratios. Experienced in all aspects of the sales process from initial client contact to post-sale customer service. Proven expertise in working in B2B and B2C environments.
Overview
26
26
years of professional experience
Work History
Senior Executive
AT&T National Business
06.2023 - Current
- Identified and resolved complex problems impacting sales and business strategy.
- Connected with customers to assess satisfaction, identify needs, and propose new services.
- Increased market penetration through customer-focused strategies, enhancing brand awareness.
- Demonstrated products at customer locations while addressing inquiries effectively.
- Authored detailed sales reports on representatives and customer segments to guide marketing initiatives.
- Generated profit opportunities by acquiring new accounts and managing existing customer base.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Re-established relationships with lapsed accounts to promote product offerings.
Enterprise Account Manager
facilisgroup
Brentwood, MO
08.2022 - 06.2023
- Communicated with repeat customers to build long-term relationships.
- Fielded customer feedback and complaints.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Worked with marketing department to prepare campaigns for lead generation.
- Monitored employee productivity and motivated team to meet daily goals.
- Facilitated implementation of new technology.
- Managed performance and salary reviews.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Connected with current customers to assess satisfaction, determine needs and offer new services.
- Grew brand awareness by increasing market penetration with customer-focused approaches.
- Demonstrated products at customer locations and answered questions.
- Re-engaged lapsed accounts to establish relationships and promote products.
- Authored intensive sales reports on representatives and customer categories to recommend detailed plans and implement through marketing and promotional programs.
Business Account Executive
AT&T
St Louis, MO
04.2020 - 08.2022
- Used CRM database to track referral and appointment data.
- Tracked financial data to determine effectiveness of different marketing and account management strategies.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Created strategic approaches for different retailers and wholesalers to effectively meet current and expected demands.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
ASM
AT&T Mobility
St Louis, MO
01.2013 - 03.2020
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Customer Experience Manager
AT&T Advertising Solutions
St Louis, MO
01.2008 - 12.2012
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Collaborated with high-end clients by customizing sales and education programs.
- Customized sales and education programs and training for various high-end clients.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Reviewed operational records and reports to project sales and determine profitability.
Sales Representative / Trainer/ Manager/Area Manager
Redskye Wireless AT&T
Festus, MO
01.2000 - 12.2008
Education
High School Diploma -
Desoto Sr. High School
De Soto, MO05.2000
Skills
- Verbal and Written Communication
- Sales Projections
- Bid Request Management
- Budgeting and Expenditures
- Sales Records Management
- Problem Solving
- Interdepartmental Collaboration
- Sales Program Coordination
- Sales Quota Management
- Operational Records Review
- Relationship Building
Timeline
Senior Executive
AT&T National Business
06.2023 - Current
Enterprise Account Manager
facilisgroup
08.2022 - 06.2023
Business Account Executive
AT&T
04.2020 - 08.2022
ASM
AT&T Mobility
01.2013 - 03.2020
Customer Experience Manager
AT&T Advertising Solutions
01.2008 - 12.2012
Sales Representative / Trainer/ Manager/Area Manager
Redskye Wireless AT&T
01.2000 - 12.2008
High School Diploma -
Desoto Sr. High School
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