Melissa Horodysky
New Lenox,IL
Summary
Seeking a sales position that offers an energetic workplace where I can use my proficient sales experience and proven customer-relationship strengths to achieve challenging sales goals.
Results-driven professional prepared for role with extensive experience in client solution strategies and relationship management. Known for strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Consistently displays excellent communication skills and customer-centric approach.
Overview
14
14
years of professional experience
Work History
Client Solutions Executive 3 Mid Mid-Market
AT&T National Business
02.2018 - Current
- Manages 105 Accounts Billing $10.5 Million with AT&T today
- Uses selling expertise to cross-sell or up sell to meet and exceed sales targets and goals
- Demonstrate strong sales skills with a strong knowledge of company products and services
- Sell into Fiber, Cyber Security, Voice and Collaboration portfolio
Client Solutions Executive Retail
AT&T National Business
02.2018 - 02.2020
- Support 21 Retail Stores for Business Sales
- Train Retail stores on latest products and solutions
- Upsell Strategic Products, Mobility, and Application Revenue
- Cold Call daily to upsell current clients and new clients
Strategic Account Executive
AT&T National Business
06.2016 - 02.2020
- Manage 1700 business accounts across the Midwest region
- Uses selling expertise to cross-sell or up sell to meet and exceed sales targets and goals
- Demonstrate strong sales skills with a strong knowledge of company products and services
- Remain knowledgeable of competitors pricing to maintain customer satisfaction
- Responsible for outbound/inbound telesales activity to set up new service and maintain current service accounts
- Analyze existing customer accounts to be able to upsell products and services
- Appointed to be on Employee Experience team to maintain outstanding employee satisfaction and work place function
Assistant Store Manager
AT&T Mobility
08.2014 - 06.2016
- Managed 13 direct report sales consultants
- Drove sales through coaching model and co-selling with my direct reports
- Managed all back-office operations such as audit compliance and inventory management
- Train consultants to At&t guided sales expectations, emerging products, and services
- Responsible for holding representatives accountable for sales targets
Retail Sales Consultant
AT&T Mobility
05.2011 - 08.2014
- Sold all products and services offered by the company and met and exceed the monthly goals
- Handled all aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Guaranteed an extraordinary customer experience at all times
Sales Support Representative
AT&T Mobility
11.2010 - 05.2011
- Welcomed customers to the store, coordinated check-in process and customer flow
- Functioned as a customer experience advocate
- Prepared bank deposits, balanced cash drawers, and processed paperwork for recordkeeping
- Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
Education
High School Diploma -
Lincoln-Way East
Frankfort, IL06.2009
Skills
- Strong Work Ethic
- Respected Leader
- Proficient in Microsoft 365
- Client Development
- Product Management
- Customer Service
- Problem-Solving
- Proficient in Salesforce
References
Available upon request
Timeline
Client Solutions Executive 3 Mid Mid-Market
AT&T National Business
02.2018 - Current
Client Solutions Executive Retail
AT&T National Business
02.2018 - 02.2020
Strategic Account Executive
AT&T National Business
06.2016 - 02.2020
Assistant Store Manager
AT&T Mobility
08.2014 - 06.2016
Retail Sales Consultant
AT&T Mobility
05.2011 - 08.2014
Sales Support Representative
AT&T Mobility
11.2010 - 05.2011
High School Diploma -
Lincoln-Way East
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