Paul Mullins
Nicholasville,Kentucky
Summary
Dynamic healthcare collections professional with 15 years of experience, adept at managing accounts and optimizing revenue flow at Credit Bureau Services. Certified in ACA and NHCA, I excel in customer advocacy and insurance verification, ensuring compliance with HIPAA and FDCPA. Proven ability to enhance patient support while driving collections efficiency.
Overview
17
17
years of professional experience
Work History
Healthcare Collector
Credit Bureau Services
08.2025 - Current
- Managing accounts from numerous clients, setting and taking payments, sourcing insurance, verifying coverage, and requesting billing.
- Support the revenue flow through the collections processes, including PIF, payment arrangements, settlements, sourcing, verification, and requesting insurance to be billed. Follow up afterward.
- Preparing accounts for legal procedures.
- Providing customer service while upholding FDCPA and HIPAA regulations while acting in a professional manner at all times.
Powertrain ProductionMachinist
Toyota TMMK Georgetown
04.2023 - 07.2025
- Operated CNC machines to produce precision parts according to specifications.
- Conducted quality inspections to ensure adherence to production standards.
- Assisted in setup and calibration of machining tools for optimal performance.
- Maintained a clean and organized work area to promote safety and efficiency.
- Implemented TPS, Toyota Production Systems whenever possible.
Healthcare Collections
CKMS
05.2008 - 04.2023
- Calling on patients, managing accounts through the revenue cycle, taking payments, setting up payments, and setting automated payment plans through third-party vendors. Determining when payment in full is better than a settlement in full.
- Sourcing and verifying insurance to be billed. Insurance follow-up to determine if denied and to find out the reason.
- Trained in the use of multi system platforms to research accounts to determine information to help assist in the process to resolve the accounts through patient pay or insurance. (Legacy, KMSF, College of Dentistry, Good Samaritan, Availity , AIM, Ontario Systems, KHN,)
- Skip tracing, verifying employment and preparing accounts for legal process.
- Certified ACA and NHCA for collections. Provide great customer service while maintaining HIPAA and FDCPA regulations.
- Advocated for patients'' needs, ensuring access to appropriate resources and support systems during their healthcare journey.
Education
No Degree -
Lexington Community College
Lexington, KYHigh School Diploma -
Knott County Central
Hindman, KY06-1988
Skills
- 15 years of medical collections
- Managing accounts effectively to ensure the revenue cycle process from beginning to end
- Certified ACA and NHCA
- Customer service driven and professional aptitude for all FDCPA and HIPAA regulations
- 11 years of business-to-business sales experience
- Certified Nortel Networks sales associate
- Purchasing and procurement of telecommunications systems and equipment
- Arranging freight and logistics for purchased and sold equipment
- Managing and setting up work orders for outsourced vendors for installation and service
Timeline
Healthcare Collector
Credit Bureau Services
08.2025 - Current
Powertrain ProductionMachinist
Toyota TMMK Georgetown
04.2023 - 07.2025
Healthcare Collections
CKMS
05.2008 - 04.2023
No Degree -
Lexington Community College
High School Diploma -
Knott County Central
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