Paul Nguyen
Ypsilanti
Summary
Dynamic Service Manager with a proven track record at Lafontaine Volkswagen, excelling in customer relationship management and complaint resolution. Expertly trained staff to enhance service quality, achieving perfect CSI scores. Adept at fostering strong customer connections and driving service performance improvements through effective communication and critical thinking. Fast learner and driven to be successful
Overview
4
4
years of professional experience
Work History
Service Manager
Lafontaine Volkswagen
Livonia
08.2024 - 06.2025
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Maintain perfect CSI, customer surveys, and satisfaction.
- Trained new employees on the use of customer relationship management software systems.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints quickly and effectively.
Service Advisor
Lafontaine Mazda
Ypsilanti
07.2023 - 08.2024
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Followed up with existing customers regarding past services performed on their vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Resolved customer complaints in an efficient and courteous manner.
Service Advisor
Subaru of Ann Arbor
Ann Arbor
06.2021 - 06.2023
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Prepared invoices for services rendered and collected payments from customers.
Education
Bachelor of Arts - Marketing Management And Research
Michigan State University
East Lansing, MI05-2021
High School Diploma -
Mason High School
Mason, MI06-2019
Skills
- Customer relationship management
- Complaint resolution
- Effective communication
- Time management
- Critical thinking
- Service and parts teams management
- Verbal and written communication
- Reliable and responsible
Languages
Vietnamese
Professional
Timeline
Service Manager
Lafontaine Volkswagen
08.2024 - 06.2025
Service Advisor
Lafontaine Mazda
07.2023 - 08.2024
Service Advisor
Subaru of Ann Arbor
06.2021 - 06.2023
Bachelor of Arts - Marketing Management And Research
Michigan State University
High School Diploma -
Mason High School
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