Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Otunbanjo

Rosenberg

Summary

Proven Customer Service Representative at Walmart, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic complaint handling. At Waffle House, excelled in guest engagement and multitasking, fostering strong customer relationships. Skills include exceptional customer service and active listening, driving satisfaction and repeat business without specifying numerical achievements.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in role.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walmart
10.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Server

Waffle House
12.2022 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

Associate of Science - Political Science

Lone Star College
Houston, TX
06-2026

Skills

  • Customer service
  • Strong work ethic
  • Active listening
  • Exceptional customer service
  • Critical thinking
  • Guest engagement

Timeline

Customer Service Representative

Walmart
10.2023 - 10.2024

Server

Waffle House
12.2022 - 10.2023

Associate of Science - Political Science

Lone Star College
Paul Otunbanjo