Paul Park
Lynnwood,WA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Outreach Program Specialist
SEIU 775 Benefits Group
03.2022 - 11.2023
- Actively recruited in-home care aides into pilots and programs sponsored by SEIU 775 Benefits Group and their partners on a yearly basis, including 1 large project (80+ participants), 3 medium projects (30+ participants), and 8 small projects (8 participants)
- Collaborated with cross-functional partners, community organizations, and research institutions/universities on recruiting and research efforts
- Programmed and distributed surveys (monthly) and course evaluations (weekly) using Qualtrics platform
- Performed qualitative research projects from inception to completion
- Presented and delivered research findings to stakeholders
- Distributed incentives for all incentivized research projects.
Contract Enforcement Coach
SEIU 775
01.2021 - 03.2022
- Acted as a liaison between the Member Resource Center (MRC) and Contract Bargaining & Employer Relations (CBER) department
- Clarified complex case details and provided thorough information for escalated cases
- Offered coaching feedback to representatives
- Fostered their professional development and enhanced their skills.
Development Coach
SEIU 775
03.2020 - 01.2021
- Conducted comprehensive employee training sessions
- Offered ongoing coaching to representatives
- Administered performance evaluations
- Collaborated with management to identify and implement modifications to departmental structures and tasks
- De-escalated concerns raised by angry members.
Tier 2 Union Representative
SEIU 775
03.2017 - 03.2020
- Effectively managed high volumes of inbound and outbound calls
- Skillfully identified members' needs
- Maintained meticulous and accurate records of incoming calls
- Provided Union representation to union members during possible disciplinary meetings.
Tier 1 Representative
SEIU 775
03.2016 - 03.2017
- Managed high volumes of inbound and outbound calls
- Identified members' needs
- Maintained accurate and detailed records of incoming calls.
Assistant Manager
Finish Line
06.2014 - 09.2015
- Supervised and motivated team of 5
- Conducted regular team meetings
- Trained new employees
- Drove sales growth
- Resolved customer complaints and issues
- Demonstrated in-depth knowledge of merchandise
- Managed inventory levels
- Implemented efficient merchandising techniques
- Collaborated with the store manager
- Assisted in budgeting and financial planning processes
- Supported marketing initiatives and promotions.
Education
A.A.: Marketing -
Art Institute of Seattle
Seattle, WA01.2001
Skills
- Project management
- Incentive Management
- Qualitative research (literature reviews and interviews)
- Qualtrics (survey research and evaluation)
- Recruitment
- Presentations
- Call Management
- Smartsheet
- Atlassian products (Confluence, Jira, Trello)
- Microsoft products (Excel, Word, Powerpoint, and Outlook)
- Google Products (Google docs, drive, slides)
- Adobe Creative Suite (Photoshop, Lightroom, Illustrator)
- Salesforce
- Merchandise Strategizing
- Employee Training
- Collaboration and Teamwork
- Standard Operating Procedures
- Staff Evaluation
- Goal Setting
- Shift Scheduling
- Coaching and Mentoring
- Stockroom Management
Certification
- Human Subjects Research (HSR)/IRB Biomedical Research - CITI, 03/01/24
- Sustainable DEI: Taking Actions as an Individual, Team, and Organization – LinkedIn Learning, 07/27/203
- Trello Essential Training (2020) – LinkedIn Learning, 10/14/2023
- Foundations of Project Management – Coursera, 08/21/2023
- Quantitative Research – Coursera, 11/07/2022
- Qualitative Research – Coursera, 10/14/2022
- Understanding Research Methods – Coursera, 04/11/2022
References
References available upon request
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Outreach Program Specialist
SEIU 775 Benefits Group
03.2022 - 11.2023
Contract Enforcement Coach
SEIU 775
01.2021 - 03.2022
Development Coach
SEIU 775
03.2020 - 01.2021
Tier 2 Union Representative
SEIU 775
03.2017 - 03.2020
Tier 1 Representative
SEIU 775
03.2016 - 03.2017
Assistant Manager
Finish Line
06.2014 - 09.2015
A.A.: Marketing -
Art Institute of Seattle
- Human Subjects Research (HSR)/IRB Biomedical Research - CITI, 03/01/24
- Sustainable DEI: Taking Actions as an Individual, Team, and Organization – LinkedIn Learning, 07/27/203
- Trello Essential Training (2020) – LinkedIn Learning, 10/14/2023
- Foundations of Project Management – Coursera, 08/21/2023
- Quantitative Research – Coursera, 11/07/2022
- Qualitative Research – Coursera, 10/14/2022
- Understanding Research Methods – Coursera, 04/11/2022
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