Paul Plifka
Shrewsbury,MA
Summary
Results-driven Sales Account Manager with a strong history of driving business growth and customer retention at McKesson Medical-Surgical. Proficient in consultative sales techniques and CRM systems, adept at cultivating robust client relationships and utilizing data analysis for informed decision-making. Notable achievements include significant account expansions, underpinned by exceptional client onboarding and territory sales management capabilities. Committed to leveraging these skills to further enhance sales performance and boost client satisfaction.
Overview
21
21
years of professional experience
Work History
Sales Account Manager
Glove Cleaners and Safety Products
Plainville, MA
01.2024 - 05.2024
- Managed accounts to ensure customer satisfaction and account retention.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Executed strategic sales plans to expand customer base and revenue.
Account Manager Post Acute
McKesson Medical-Surgical
Northborough, MA
05.2016 - 09.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
MediMart Corporate Account Manager
McKesson Medical-Surgical
Northborough, MA
01.2003 - 05.2016
- Managed the onboarding process for new customers by providing training support where needed.
- Scheduled appointments, managed call volumes and followed up on assigned leads.
- Helped clients achieve business goals by consulting on needs and developing customized solutions.
- Maintained consistency in service, responsiveness and follow-up to keep accounts satisfied and maximize revenue.
Education
Bachelor of Science - Business Administration and Management
Westfield State University
Westfield, MAAssociate of Science - Computer Information Systems
Springfield Technical Community College
Springfield, MASkills
- Consultative sales techniques
- Detail-oriented data analysis
- Customer-oriented
- Business growth and retention
- Client onboarding
- Sales presentations
- Lead prospecting
- CRM proficiency
- Skilled in MS office
- Territory sales management
Timeline
Sales Account Manager
Glove Cleaners and Safety Products
01.2024 - 05.2024
Account Manager Post Acute
McKesson Medical-Surgical
05.2016 - 09.2023
MediMart Corporate Account Manager
McKesson Medical-Surgical
01.2003 - 05.2016
Bachelor of Science - Business Administration and Management
Westfield State University
Associate of Science - Computer Information Systems
Springfield Technical Community College
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