Paul Pratt
Broken Bow,OK
Summary
Dynamic EVS Supervisor at Choctaw Nation with a proven track record in enhancing guest satisfaction through exceptional cleaning and sanitation practices. Skilled in team leadership and training, I effectively motivated staff to achieve compliance and improve service delivery, resulting in consistently high customer satisfaction ratings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
EVS Supervisor
Choctaw Nation
02.2024 - Current
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Enhanced guest satisfaction scores with thorough and consistent environmental sanitation practices.
Driver Manager /Sales and Marketing Manager
D. C. Transport INC.
08.2013 - 02.2024
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
Education
High School Diploma -
Orland High School
Orland, CA06-1987
Skills
- Workplace safety
- Waste management
- Scheduling coordination
- Environmental services
- Customer service
- Cleaning and sanitation
- Training and mentoring
- Staff training and development
- Team building
- Customer relationship management
- Guest relations
- Task delegation
- Staff motivation
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Clear communication
- Customer satisfaction
- Team leadership
Timeline
EVS Supervisor
Choctaw Nation
02.2024 - Current
Driver Manager /Sales and Marketing Manager
D. C. Transport INC.
08.2013 - 02.2024
High School Diploma -
Orland High School
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