Paul Resendez
Merced,CA
Summary
Knowledgeable Epic Analyst II with strong background in Epic systems. Demonstrated ability to streamline workflows and support clinical staff through effective system configurations. Proven track record in troubleshooting and optimizing electronic health records, showcasing expertise in problem-solving and user support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Epic Analyst II
Golden Valley Health Centers
Atwater, CA
01.2021 - Current
- Responsible for moderate to complex build and troubleshooting in various Epic applications, including EpicCare Ambulatory, Order Transmittal, MyChart, and Wisdom.
- Work with OurPractice Advisories, Health Maintenance Topics, SmartSets, flowsheets, CER rules, LOR rules, registries, and more.
- Support Epic enhancements and projects that span routine upgrades to entirely new workflows requiring complex system build.
EHR Training Manager
Golden Valley Health Centers
Atwater, CA
01.2018 - 01.2021
- Managed EHR training for a large healthcare organization. This included oversight of the Epic training program for front and back office applications.
- Managed various training projects and workflow development.
- Development and ongoing maintenance of LMS software.
- Additionally, I managed all training for an Epic implementation. This included vetting workflows, managing training lesson plans, training environment build and managing the training logistics for virtual training for approximately 1000 users during the Covid 19 pandemic.
HIT Analyst
Golden Valley Health Centers
Atwater, CA
01.2016 - 01.2018
- Provided routine maintenance of the Nextgen application.
- Provided enduser troubleshooting support. This involved approximately 5-10 incoming troubleshooting calls per day.
- Application template and document build.
- Provided enduser support for other healthcare software applications such as Nuance Dragon and DAX.
Clinical Support Specialist
Dignity Health Medical Group
Merced, CA
01.2015 - 01.2016
- As a Clinical Support Specialist, my responsibilities involved EHR training for clinical providers in Allscripts and Cerner.
- Trained providers one on one and in classroom based training sessions.
- Worked with providers to evaluate their workflow needs and assisted them in streamlining their processes to become more efficient in their usage of EHR software.
Medical Assistant
Dignity Health Medical Group
Merced, CA
01.2012 - 01.2014
- Roomed approximately 10-15 patients per day, preparing them to be seen by the provider.
- Performed tasks such as obtaining vital signs and administering hearing/vision screenings.
- Administered vaccinations, in office medications, assisted with minor procedures and performed EKGs.
- Facilitated referrals, scheduled appointments, and other performed other administrative medical office duties.
Education
Associates of Science - Clinical and Administrative Medical Assisting
San Joaquin Valley College
Fresno, CA01.2010
Skills
- Epic certified
- Epic build and testing
- Troubleshooting
- Workflow development/comprehension
- Epic upgrades
- Project Management
- Medical terminology
Accomplishments
- I participated in successfully building out two Epic AI tools including Text Assistant and Note Summarization. We received excellent feedback from clinicians who felt these tools provided tremendous value. The tools had such success that they expanded to additional departments who had initially chosen to opt out of the project altogether.
- I successfully implemented Epic's Wisdom software for the organization. This included all clinical build for 13 dental clinics. Specific build included profile build, EMP and SER creation, building clinical notes, toothchart development, Dexis integration, and more.
- Collaborated with team of 25 in an Epic implementation. As part of this, I managed a team of 4-8 to oversee all training for the organization.
Certification
- EpicCare Ambulatory
- Order Transmittal
- MyChart
- Wisdom
Timeline
Epic Analyst II
Golden Valley Health Centers
01.2021 - Current
EHR Training Manager
Golden Valley Health Centers
01.2018 - 01.2021
HIT Analyst
Golden Valley Health Centers
01.2016 - 01.2018
Clinical Support Specialist
Dignity Health Medical Group
01.2015 - 01.2016
Medical Assistant
Dignity Health Medical Group
01.2012 - 01.2014
Associates of Science - Clinical and Administrative Medical Assisting
San Joaquin Valley College