Paul Rouen
Kansas City,US
Summary
I am born and raised in the Kansas City, MO. area, but recently relocated from Maui in March 2023 and while there, I am a Dynamic Information Technology professional with over 20 years of experience in technical support and network management. Proven expertise in troubleshooting, user support, and managing technology deployments across diverse environments.
Overview
13
13
years of professional experience
Work History
Director of Technology
Timothy Lutheran School
05.2025 - 11.2025
- Reduced downtime by 40%.
- Oversaw the rebuild of the technology architecture.
- Increased customer engagement by 90%.
- Mitigated vulnerabilities.
- Personalized services.
- Optimized workflows.
Director of Technology Services
Scuola Vita Nuova Charter School
05.2023 - 09.2024
- Collaborated with the finance team.
- Conducted comprehensive risk assessments.
- Maintained service quality.
- Utilized agile methodologies.
- Executed an IT talent development program.
- Led the deployment of a secure network infrastructure.
- Reduced response times.
- Improved client interactions.
Data Processing User Support Tech
Kihei Elementary School
11.2015 - 02.2023
- Restored services within 2 months.
- Carried out root cause analysis on recurring user issues.
- Ensured business continuity in high-risk situations.
- Met deployment deadlines.
- Increased service coverage.
- Expanded self-help resources for end-users.
- Resolved software bugs.
- Collaborated with developers to troubleshoot software bugs.
- Customized remote desktop protocol configurations.
- Improved efficiency for repetitive requests.
- Ensured critical issues were resolved.
- Provided Tier 2 support.
- Utilized effective troubleshooting skills.
Senior Technician
Maui Medical Group
03.2013 - 11.2015
- Identified malfunctions in Healthcare systems.
- Communicated complex technical issues to non-technical clients.
- Produced detailed logs and equipment usage reports.
- Responded to high-priority service requests.
- Facilitated quicker resolutions.
- Applied advanced diagnostic techniques.
- Successfully coordinated after-hours maintenance.
- Coordinated efforts to reduce downtime.
Education
Bachelor of Science - Network and System Administration
Keller of Devry University
Kansas City, MO01.2004
Associate of Science - Criminal Justice
Longview Community Center
Lee's Summit, MO01.2001
Skills
- Disaster Recovery Planning & Execution, Tracking and improvement Cybersecurity Awareness Training, Data Entry, System Analytics, Remote Work Access Experience, Excellent Communication, Team Player, Hard Worker
Timeline
Director of Technology
Timothy Lutheran School
05.2025 - 11.2025
Director of Technology Services
Scuola Vita Nuova Charter School
05.2023 - 09.2024
Data Processing User Support Tech
Kihei Elementary School
11.2015 - 02.2023
Senior Technician
Maui Medical Group
03.2013 - 11.2015
Associate of Science - Criminal Justice
Longview Community Center
Bachelor of Science - Network and System Administration
Keller of Devry University