Paul Sands
Lancaster,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agenct
Comparion Insurance Agency
09.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Escalation Lead
PA Health Management
02.2020 - 09.2023
- Work closely with PA Health and Wellness to ensure there is clear communications between the PA Health and Wellness and PA Health Management.
- Responded proactively and positively to rapid change.
- Created and maintained processes within our company to ensure a smooth work flow.
- Communicated professionally with colleagues, freelancers and clients.
- Reviewed all incidents and state escalation on a daily basis to ensure all steps are completed in a timely manner
- Handled all inquiries between PA Health and Wellness and PA Health Management.
Bar Manager
Lancaster Cigar
07.2018 - 02.2020
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Determined business needs by acquiring client feedback for process improvements.
Education
Bachelor of Arts - Sociology
Millersville University of Pennsylvania
Millersville, PA12.2025
Skills
- Customer Interaction
- New Product Information
- Oracle CRM
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Special Requests
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Customer Retention Strategies
- Online Systems
Certification
- Certified Safe Crisis Management instructor , SCM - 7/21/21-7/21/23
- Certified incident investigator, ODP - 8/20/21-8/20/22
- Licensed property and Casualty Insurance - 09/28/23-09/28/2025
- Licensed Life and Annuities Insurance - 09/28/2023-09/28/2025
Timeline
Insurance Agenct
Comparion Insurance Agency
09.2023 - Current
Escalation Lead
PA Health Management
02.2020 - 09.2023
Bar Manager
Lancaster Cigar
07.2018 - 02.2020
Bachelor of Arts - Sociology
Millersville University of Pennsylvania
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