Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Conductor
SEPTA
07.2023 - Current
Made public announcements on routes and delays.
Cut, switched and supervised loading and unloading of railcars.
Maintained strict schedules for passengers and cargo.
Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Communicated through various methods to conduct train movement.
Checked tickets and passenger information to verify payment, destinations and special considerations.
Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
Bartender
The Couch Tomato Cafe
07.2021 - 07.2023
Cultivated warm relationships with regular customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Checked identification for minimum age for sale of alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Courier
FedEx
08.2016 - 08.2021
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Operated vehicle safely in highly congested areas with no traffic violations.
Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Tracked delivery information, mileage and fuel use while on shift.
Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Drove safely at all times to avoid accidents and harm.
Server
Texas Roadhouse
04.2012 - 08.2016
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays, etc.
Cultivated warm relationships with regular customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Bussed and reset tables to keep dining room and work areas clean.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Associate of Arts - Business
Community College of Philadelphia
Philadelphia, PA
09.2014
Skills
Proficiency in Safety Critical Job Functions
Excellent Driving Skills
Time Management & Reliability
Verbal and Written Communication
Interpersonal Skills
Transactions and Cash Handling
Service-Oriented
Adaptable and Flexible
Certification
NORAC Rules Certified
SEPTA & Amtrak Physical Characteristics Certified
Conductor Equipment Qualified: Silverliner IV, Silverliner V, ACS-64, & SEPTA Coach II Certified
Microsoft Office
Adobe Photoshop
Volunteer Experience
Philadelphia Animal Welfare Society (PAWS) - Worked a number of fundraiser events and assisted with foster care over the years
Friends of Wissahickon - Provided additional help messed with trail maintenance including trash cleanup, removing invasive plants, adding native plants, pulling weeds, etc.