Dedicated 13 years professional with history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and performance goals.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work History
Dispatcher Coordinator
UDS
Lombard, IL
2019.03 - 2023.07
Closely monitored dispatch board to triage and prioritize over numerous daily calls.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
Coordinated repairs to vehicles to maintain fleet operations.
Evaluated and adjusted over 5 routes based on daily needs, available workers, traffic hazards and weather conditions.
Owner/Operator Truck Driver
UDS
Lombard, IL
12.2011 - 10.2019
Operated with safety and skill to avoid accidents and delays.
Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
Verified contents of inventory loads against Bills of Lading.
Contacted customers to report delayed delivery times.
Maximized load safety by balancing, securing and weighing products.
Invoiced, collected monies due and settled accounts with shippers each day.
Quality Control Specialist
Certified Laboratories
Aurora , IL
07.2023 - Current
Developed and maintained courteous and effective working relationships.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proved successful working within tight deadlines and a fast-paced environment.
Provided professional services and support in a dynamic work environment.
Education
CDL - Transportation And Materials Moving
Proggresive Truck Driving School
Chicago, IL
07.2011 - 12.2019
Diploma - Electrical, Electronics And Communications Engineering
Prosser Career Academy
Chicago, IL
09.1995 - 05.1999
Skills
Dispatching field personnel
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Software
TMS
Load Boards
Data Entry
Timeline
Quality Control Specialist
Certified Laboratories
07.2023 - Current
Dispatcher Coordinator
UDS
2019.03 - 2023.07
Owner/Operator Truck Driver
UDS
12.2011 - 10.2019
CDL - Transportation And Materials Moving
Proggresive Truck Driving School
07.2011 - 12.2019
Diploma - Electrical, Electronics And Communications Engineering