Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Smith

Zanesville,United States

Summary

Proven leader and efficient driver with a track record of enhancing customer satisfaction and streamlining operations at Sygma Network. Skilled in time management and customer service, I excel in safe driving practices and fostering professional relationships. Achieved significant improvements in punctuality and reliability, contributing to business growth and client loyalty at Olive Garden Restaurant.

Overview

19
19
years of professional experience

Work History

Driver

Blueline
08.2024 - Current
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Driver

Sygma Network
02.2017 - 07.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Service Manager

Applebee's
07.2016 - 01.2017
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

General Manager

Olive Garden Restaurant
03.2007 - 06.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

English

Ohio University
Athens, OH

Diploma -

Tri Valley High School
Dresden, OH
06.1998

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Safe Driving Practices
  • Punctual and Reliable
  • Loading and unloading

Timeline

Driver

Blueline
08.2024 - Current

Driver

Sygma Network
02.2017 - 07.2024

Service Manager

Applebee's
07.2016 - 01.2017

General Manager

Olive Garden Restaurant
03.2007 - 06.2016

English

Ohio University

Diploma -

Tri Valley High School

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