Paul Sok
Federal Way,WA
Summary
IT professional with expertise in Linux system administration and network troubleshooting. At Geek Squad, I enhanced client satisfaction by simplifying complex information and optimizing system performance. Proven ability to drive sales at Best Buy through effective communication and tailored solutions, consistently exceeding customer expectations.
Overview
3
3
years of professional experience
Work History
Geek Squad Consultation Agent
Geek Squad
09.2024 - Current
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Diagnosed and troubleshot hardware, software and network issues.
Sales Advisor
Best Buy
06.2022 - 09.2024
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Met existing customers to review current services and expand sales opportunities.
Education
Bachelor of Science - Information Technology
University of Washington - Tacoma
Tacoma, WA06-2025
Skills
- Linux System Administration
- Server maintenance
- Program installations
- Network troubleshooting
- Server management
- Hardware Knowledge
- Hardware installation
- Application debugging
- Software testing
Accomplishments
Discord Productivity Bot - D.P.B is a python-based, advanced productivity bot, built from discord API and designed for Discord servers. Its purpose is to help small team management and collaboration. It is an aid to team members by helping them organize tasks, track progress, and provide AI-powered feedback.
Languages
Korean
Native or Bilingual
Spanish
Elementary
Timeline
Geek Squad Consultation Agent
Geek Squad
09.2024 - Current
Sales Advisor
Best Buy
06.2022 - 09.2024
Bachelor of Science - Information Technology
University of Washington - Tacoma
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