Paul Sprague
Puyallup
Summary
Results-driven Sales Specialist with a proven track record in building customer relationships, optimizing inventory management, and analyzing market trends to drive sales growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pro Sales Specialist
Lowe's
Lakewood, WA
05.2021 - Current
- Developed and maintained strong customer relationships to enhance sales performance.
- Executed product demonstrations to educate customers on features and benefits.
- Collaborated with team members to optimize inventory management and merchandising strategies.
- Analyzed market trends to identify new sales opportunities and target customer segments.
- Provided exceptional customer service, resolving issues efficiently to ensure satisfaction.
- Trained new sales associates on product knowledge and effective selling techniques.
- Monitored sales metrics to evaluate performance and adjust strategies as needed.
- Collaborated with cross-functional teams for product launches, leading to increased brand exposure and sales revenue.
- Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
- Promoted products and services using upselling and other sales strategies.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
Water Restoration Technician
SERVPRO of Puyallup
Puyallup, WA
06.2012 - 05.2021
- Operated water extraction equipment to remove excess moisture and prevent property damage.
- Assessed damage levels to determine appropriate restoration methods and materials required.
- Collaborated with team members to ensure timely completion of restoration projects and customer satisfaction.
- Trained new technicians on industry best practices, safety protocols, and equipment usage.
- Conducted thorough inspections of affected areas to identify potential hazards and necessary repairs.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
Installer
Orca Granite and Stone
Puyallup, WA
05.2009 - 06.2012
- Installed granite and stone surfaces with precision and attention to detail.
- Collaborated with team members to ensure timely project completion and adherence to quality standards.
- Operated cutting and polishing machinery to achieve desired specifications for installations.
- Trained junior installers on best practices for safety and installation techniques.
- Maintained tools and equipment, ensuring optimal performance and safety compliance.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
Special Services Department Supervisor
Home Depot
Bonney Lake, WA
06.2006 - 05.2009
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on effective customer service techniques.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Implemented process improvements, enhancing operational efficiency across departments.
- Managed team of six employees, delegated tasks and held each employee accountable for completing assignments.
Education
High School Diploma -
Mountain View
Vancouver, WASkills
Sales
Shipping and Receiving
Inventory and merchandise control
Commercial and residential maintenance
Competent with power tools
Fabrication
AHERA Building Inspector Certified
Applied Structural Drying
Water Restoration Damage
Certification
IICRC Water Damage Restoration
IICRC Applied Structural Drying
AHERA Building Inspector (asbestos surveys)
Timeline
Pro Sales Specialist
Lowe's
05.2021 - Current
Water Restoration Technician
SERVPRO of Puyallup
06.2012 - 05.2021
Installer
Orca Granite and Stone
05.2009 - 06.2012
Special Services Department Supervisor
Home Depot
06.2006 - 05.2009
High School Diploma -
Mountain View