Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
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Cintia Moreno

Brighton,CO

Summary

Competent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Focused on surpassing expectations and driving team success.

Background includes responsibility and dedication work focused on experiencing real-world environments and building career. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated and eager to grow abilities while boosting operational success.

Overview

7
7
years of professional experience

Work History

Pro Sales Specialist

Lowes Home Improvment
Northglenn, CO
04.2022 - Current
  • Developed and implemented sales strategies to increase customer base.
  • Built strong relationships with key accounts through follow-ups.
  • Resolved customer complaints in a timely manner.
  • Provided technical support to customers regarding product features and usage.
  • Maintained accurate records of customer interactions and transactions.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Performed data entry into CRM system including account information and sales activity logs.

Team Member

Amazon
Thorton, CO
08.2020 - 10.2022
  • Picking of more than 1500 orders per shift, based in quality, fast and excellent customer service
  • Safely operated tools and machines to prepare products for inspections and packing
  • Learned all required tasks quickly to maximize performance
  • Trained new people by relaying information on company procedures, safety requirements and delivered constructive criticism upon completion of job tasks.

Cashier Manager

Beltrans Meat Market
Northglenn, CO
04.2017 - 08.2020
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
  • Analyzed data, including profit and loss statements to compose store budget, cutting costs
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Maintained company's visual merchandise standards through general housekeeping
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Quickly and accurately counted drawers at start and end of each shift
  • Accounting and Pay-roll.

Education

Bachelor of Law -

UNIVA
Mexico
02.2010

Skills

  • Training and Development
  • Sales
  • Communication
  • Teamwork
  • Store Merchandising
  • Cash Handling
  • Client Needs Assessment
  • Cleaning Skills
  • Cash Register Operation
  • Food Safety
  • Customer Complaint Resolution
  • Packaging
  • Customer Service
  • Data entry
  • Safety understanding
  • Problem-Solving

Personal Information

Date of Birth: 09/13/1986

Accomplishments

  • Service Star Award
  • Top Performer award
  • Appreciation Award
  • Credit Award
  • Bilingual: English and Spanish

Timeline

Pro Sales Specialist

Lowes Home Improvment
04.2022 - Current

Team Member

Amazon
08.2020 - 10.2022

Cashier Manager

Beltrans Meat Market
04.2017 - 08.2020

Bachelor of Law -

UNIVA

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Cintia Moreno