
Experienced and customer-focused seeking any front of house position. Skilled in providing excellent customer service, managing reservations, and ensuring a positive dining experience for guests. I have strong communication and interpersonal skills, with a proven ability to work effectively in a fast-paced environment. Eager to contribute to a dynamic team and help create a welcoming atmosphere for customers.
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FOH Manager/ Maitre d
The Grove Hospitality Group
Delray Beach, FL
Responsible for day to day operations for the FOH. This included booking and confirming all reservations, including private parties. I worked as the host every evening greeting and seating every reservation for nine years. I help build a loyal customer base that contributed to the success of the restaurant.
Responsibilities included mixing and serving drinks, handling cash transactions, maintaining a clean and organized bar area, bar inventory and creating cocktail menus. I provided sales and marketing strategies for Area 31 / Epic Hotel which included launching the very first weekly ladies night at the rooftop bar which generated an additional revenue stream. I was recognized by Kimpton Hotels as one of the employees throughout the entire company to receive the most positive recognition through hotel/restaurant guests satisfaction surveys.
Supervised day-to-day operations for wine and tapas bar.
Guest relations