Brenda Terenas
Summary
Hardworking and detail-oriented job seeker with strong organizational skills eager to secure entry-level position and help team achieve company goals.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Member Specialist
Sam's Club
10.2024 - Current
- Work all department stations including member services desk, self-checkout, cash register, sales floor, entrance door, and exit door
- Create new membership accounts and assist business members with necessary supporting documentation
- Offer technical support with the phone application and educate members on the operation functions and resources available
- Process merchandise returns and provide suggestions on purchase selections
- Address customer concerns and resolve issues swiftly
- Assist members with locating and transporting merchandise, making purchases at the cash register, and loading vehicle if needed
- Create a positive experience for all members by delivering exceptional customer service and increasing customer retention
- Help team meet goals for membership upgrades and credit card sales
- Return and organize merchandise on sales floor and end of shift
- Train new personnel on procedures for all department areas
- Cross-train in other departments and provide backup support when needed
- Assist supervisors with key holder duties and alarm code responsibilities at perfume and jewelry couter when needed
Self-Employed
Self-Employed
08.2021 - 10.2024
- Caretaker responsibilities such as providing assistance with shopping and errands, preparing meals according to dietary restrictions, and cleaning of household
- Perform landscaping duties such as mowing, edging, pruning, weeding, planting, and mulching
- Provide organizational skills to arrange belongings in a neat, easy-to-access manner
- Assemble products such as ceiling fans, light features, shelving units, cabinets, and grills
- Provide moving services including packing boxes and loading/unloading of boxes, furniture, and appliances using a variety of moving equipment
- Prepared house to sell by patching holes, painting walls, cleaning carpets, detailed cleaning of all rooms and appliances, power washing exterior, cutting down broken limbs and overgrown trees, and beautifying landscaping
Deaf Education Teacher
Plano ISD
07.1999 - 08.2021
- Complied with district and state regulations for teachers
- Followed laws governing completion of legal paperwork required for hearing impaired students
- Prepared individualized lesson plans for all subjects making accommodations/modifications for students' disabilities, reading levels, and expressive/receptive language levels
- Created lessons based on each student's IEP (Individualized Education Plan)
- Collected extensive data for each student's learning goals and documented progress according to district timelines
- Assessed student growth towards TEKS (Texas Essential Knowledge and Skills) in core subjects, documented progress, and retaught target skills, if needed
- Prepared quarterly and annual reports for each student's IEP
- Graded student work, prepared report cards, and held parent conferences
- Communicated frequently with students' parents and encouraged parent involvement
- Taught sign language classes at night for parents, staff, community
- Taught sign language through songs in after school club
- Met and worked with staff in grade-level and deaf education teams for planning and collaborating
- Gave directions to paraprofessionals working in my classroom
- Strategized and collaborated with related service staff to create student goals and implemented plan to achieve mastery of those goals
- Provided assistance/guidance to fellow deaf educators that were new to school/district and/or new to teaching
- Educated staff on students' functioning levels, accommodations, and special needs as well as how to use and troubleshoot classroom listening equipment
- Responsible for alarms when opening and closing building on weekends and reported to district security of any building issues
Night Supervisor
Vegas Grill
10.1998 - 05.1999
- Simultaneously worked drive-thru and front registers
- Provided great customer service to ensure customers returned
- Managed night shift employees
- Counted down drawers and did end-of-day paperwork
- Closed restaurant and communicated with owner on daily basis
Second Assistant Manager, Part-time Supervisor, Retail Associate
Show Off Fashions
05.1990 - 03.1998
- Supervised part-time supervisor and staff of 10 to 15 sales representatives
- Trained new employees on customer service, cash register, paperwork, loss prevention, and sales floor/fitting room duties
- Processed shipments, distributed merchandise, and created displays
- Prepared markups and markdowns based on inventory data
- Performed nightly procedures including counting down drawers, doing payroll, and calculating daily sales and month-to-date figures
- Opened and closed store and transported bank deposits
Education
Master of Science in Education of the Deaf -
Texas Woman's University
Denton, TX08-1999
Bachelor of Science in Communication Sciences -
Texas Woman's University
Denton, TX05-1998
Associate of Arts -
Tarrant County Community College
Fort Worth, TX12-1997
Associate in Applied Science for Interpreting for the Deaf -
Tarrant County Community College
Fort Worth, TX05-1996
Skills
- Multi-Tasking
- Prioritization
- Documentation
- File Management
- Organization Skills
- Attention to Detail
- Record Preparation
- Information Protection
- Customer Service Oriented
- Teamwork and Collaboration
Certification
- Teaching Certification for Teaching the Hearing Impaired Pre-K - 12th Grade
- Teaching Certification for English as a Second Language
ACCOMPLISHMENTS
Davis Elementary 2012 Teacher of the Year
Timeline
Member Specialist
Sam's Club
10.2024 - Current
Self-Employed
Self-Employed
08.2021 - 10.2024
Deaf Education Teacher
Plano ISD
07.1999 - 08.2021
Night Supervisor
Vegas Grill
10.1998 - 05.1999
Second Assistant Manager, Part-time Supervisor, Retail Associate
Show Off Fashions
05.1990 - 03.1998
Associate in Applied Science for Interpreting for the Deaf -
Tarrant County Community College
Associate of Arts -
Tarrant County Community College
Bachelor of Science in Communication Sciences -
Texas Woman's University
Master of Science in Education of the Deaf -
Texas Woman's University