Paul Tillery
Hamilton,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Automotive Service Writer
Walmart
06.2016 - 07.2023
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Answered service department phone and responded promptly to questions and messages.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Responded to customer calls and emails to answer questions about products and services.
Sales Associate
Walmart
06.2016 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Lakota East High School
Liberty Township, OH05.1981
Skills
- Customer Needs Assessment
- Order Preparation
- Special Requests
- Customer Service
- Service Upsells
- Maintaining Clean Work Areas
- Sales and Upselling
Timeline
Automotive Service Writer
Walmart
06.2016 - 07.2023
Sales Associate
Walmart
06.2016 - 07.2023
High School Diploma -
Lakota East High School
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