Paul Violano
Branford,CT
Summary
Enthusiastic sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player.
Overview
13
13
years of professional experience
Work History
Licensed Realtor
Willam Pitt Sotheby’s International Realty
09.2019 - Current
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Compared recently sold area properties to determine competitive market prices.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Technical Support Specialist 3
Cablevision
02.2014 - 02.2017
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded promptly to incoming sales leads and requests for technical support.
Sales Representative
AT&T
03.2011 - 12.2013
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Master of Science - Computer And Information Sciences
Albertus Magnus College
New Haven, CTMBA - Business
Walden University
Minneapolis, MN08.2019
Skills
- Problem-Solving Strengths
- Sales Expertise
- Product and Service Knowledge
- Converting Leads
- Strategic Planning
- Promotional Planning
- Outreach Initiatives
- Continuous Improvement Strategies
- Persuasive Negotiations
- Regulatory Compliance
- Prospecting and Cold Calling
License
Licensed Realtor
Res.0812591
Timeline
Licensed Realtor
Willam Pitt Sotheby’s International Realty
09.2019 - Current
Technical Support Specialist 3
Cablevision
02.2014 - 02.2017
Sales Representative
AT&T
03.2011 - 12.2013
Master of Science - Computer And Information Sciences
Albertus Magnus College
MBA - Business
Walden University
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