Paul Walters
Dillsburg,PA
Summary
Quick learning and resourceful coordinator and operations manager possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting.
Overview
5
5
years of professional experience
Work History
Store Manager
Furniture and Mattress Discount King
Carlisle, Pennsylvania
02.2026 - Current
- Trained and supervised staff on customer service and sales techniques.
- Coordinated inventory management and restocking of furniture and mattresses.
- Implemented visual merchandising to enhance product presentation in-store.
- Resolved customer inquiries and complaints to maintain satisfaction standards.
- Conducted regular assessments of sales performance and inventory levels.
- Recruited, trained and supervised new employees.
- Established store tactics and strategies to achieve operational performance and sales goals.
Office Manager
Furniture and Mattress Discount King
Harrisburg, USA
02.2025 - Current
- Entered and processed purchase orders accurately in company systems to support daily operations.
- Matched invoices with purchase orders and receiving documents to verify correct billing.
- Ensured timely completion of sales documents and maintained organized records in accordance with company standards for four store locations.
- Supported the operations manager with inventory, purchasing, paperwork, and website duties.
- Reviewed website content for accuracy and relevance to ensure user satisfaction.
- Analyzed content for spelling and grammatical errors to maintain logic and clarity.
Service Delivery Coordinator
Essintial Enterprise Solutions
Shiremanstown, USA
06.2024 - 02.2025
- Coordinated communication among clients, project team, and stakeholders to ensure timely, transparent information sharing.
- Coordinated communication between clients and technical teams to effectively resolve issues and enhance client satisfaction.
- Organized scheduling and resource distribution for service requests to enhance operational efficiency.
- Managed project resources, including team members, contractors, and equipment, to ensure adequate availability and utilization.
- Identified potential risks and issues, developed contingency plans, and implemented mitigation strategies to minimize their impact on project delivery.
- Collaborated with external vendors and suppliers to ensure timely delivery of project materials, services, and support.
- Prepared reports and status updates to track project progress, identify issues or risks, and provide insights into performance.
- Monitored project quality and adherence to established standards, processes, and procedures, ensuring deliverables meet client expectations.
- Implemented and managed change requests, ensuring that changes are documented, communicated, and incorporated into project plans.
Departmental Associate
Essintial Enterprise Solutions
Shiremanstown, USA
04.2024 - 06.2024
- Manage and maintain databases and records, including data entry, updating, and retrieval.
- Utilize Microsoft Office Suite, particularly Excel and Word, to create reports, presentations, and other documents.
- Coordinate and schedule meetings, appointments, and travel arrangements for the department.
- Prepare and distribute meeting agendas, minutes, and reports.
- Respond to inquiries and requests from stakeholders, providing excellent customer service.
- Collaborate with other departments to ensure smooth operations and effective communication.
- Stay informed about industry trends and best practices to assist the department in achieving its goals.
Depot Repair Technician
Essintial Enterprise Solutions
Shiremanstown, USA
11.2023 - 04.2024
- Loading and configuring OS/Software packages
- Diagnosing and repairing technical issues
- Tracking assets
Customer Service Representative
Planet Fitness
Mechanicsburg, USA
04.2023 - 09.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Greeted club members
- Cooperated with team members to efficiently complete tasks
Cashier/Host/Server/Line Cook
Buffalo Wild Wings
Mechanicsburg, USA
07.2021 - 04.2023
- Greeted and seated customers, ensuring prompt service and a welcoming atmosphere
- Worked with front of house and back of house coworkers to serve guests without issue
- Prepared food efficiently, contributing to timely meal delivery during peak hours
- Used point of sale terminals to input orders
- Assisted in repairing kitchen appliances, minimizing downtime during busy service hours
Education
High school diploma -
Northern York High School
Dillsburg, PA06-2021
Skills
- Operations management
- Customer service management
- Team Leadership
- Opening and closing procedures
- Effective Time Management
- Multitasking Skills
- Databases
- Inventory Systems
- Adaptability
- Conflict resolution
- Effective Communication
- Customer Service
- Project Management
Personal Information
Willing To Relocate: Anywhere
Timeline
Store Manager
Furniture and Mattress Discount King
02.2026 - Current
Office Manager
Furniture and Mattress Discount King
02.2025 - Current
Service Delivery Coordinator
Essintial Enterprise Solutions
06.2024 - 02.2025
Departmental Associate
Essintial Enterprise Solutions
04.2024 - 06.2024
Depot Repair Technician
Essintial Enterprise Solutions
11.2023 - 04.2024
Customer Service Representative
Planet Fitness
04.2023 - 09.2023
Cashier/Host/Server/Line Cook
Buffalo Wild Wings
07.2021 - 04.2023
High school diploma -
Northern York High School