Paul White
Colonial Heights,VA
Summary
Experienced Cable Technician skilled in installation and maintenance of cable and fiber optic systems. Known for strong problem-solving abilities, attention to detail, and effective communication, contributing to improved operational efficiency and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Cable Technician
Verizon
Chester, VA
09.1998 - 03.2026
- Installed and maintained cable systems, ensuring optimal service quality and performance.
- Troubleshot technical issues, providing timely resolutions to enhance customer satisfaction.
- Collaborated with team members to streamline installation processes, improving efficiency.
- Conducted routine inspections of network infrastructure to identify potential issues proactively.
- Provided training and mentorship to junior technicians on best practices and safety protocols.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Installed fiber optic cabling systems for residential and commercial clients.
- Conducted troubleshooting and repair of fiber optic networks to ensure optimal performance.
- Ensured customer satisfaction, skillfully addressing and resolving service-related inquiries and issues.
- Coordinated with contractors and other service providers to ensure seamless integration of services.
- Achieved notable customer commendations for professionalism and quick resolution of technical issues.
Education
High School Diploma -
Thomas Dale High School
Chester, VASkills
- Troubleshooting skills
- Customer service
- Time management
- Customer education
- System repair
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Excellent communication
Timeline
Cable Technician
Verizon
09.1998 - 03.2026
High School Diploma -
Thomas Dale High School