Paul Williams
Simi Valley,CA
Summary
Driven, dependable and physically fit professional with a strong background in customer service and outdoor fieldwork. Highly proficient with mobile technology and dedicated to maintaining strict attention to detail. Eager to bring a strong work ethic and commitment to accurate data collection to the field team at DWP.
Overview
17
17
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Northridge, California
2021.04 - Current
- Delivered mail and packages to designated routes daily.
- Sorted and organized mail for efficient delivery process.
- Operated USPS vehicles safely while adhering to traffic regulations.
Marketing Associate
Hall Pass Media
Costa Mesa, California
2019.05 - 2020.03
- Conducted market research to identify new trends and opportunities.
- Collaborated with team to create engaging social media content.
- Developed marketing materials for various campaigns and promotions.
DIRECTOR OF BASKETBALL OPERATIONS
Double Pump, Inc.
Sherman Oaks, USA
2017.03 - 2019.04
- Oversaw daily basketball operations for Double Pump Basketball AAU grassroots organization.
- Director of running Double Pump NCAA Certified Live Event tournaments in both the Spring and Summer (Spring Hoop Fest, Summer Tip-Off & Best of Summer). Maintained controllable costs to ensure adherence to budget guidelines and expectations.
- Director of running Double Pump NCAA Certified Live Event tournaments in both the Spring and Summer (Spring Hoop Fest, Summer Tip-Off & Best of Summer)- Maintained controllable costs to ensure adherence to budget guidelines and expectations.
- Managed all social media accounts for Double Pump Basketball, creating and scheduling content to engage followers.
- Run all social media of Double Pump Basketball.
CUSTOMER SERVICE REPRESENTATIVE
Barry's Tickets
Calabasas, USA
2014.11 - 2017.03
- Handled customer requests for tickets in person, by phone, and by email, ensuring prompt resolution and satisfaction.
- Priced computerized inventory to market based on management guidelines.
- Monitored and processed incoming orders from internet, mobile, and other computerized programs, ensuring accuracy and timely fulfillment.
SENIOR CUSTOMER SERVICE ASSOCIATE
Men's Wearhouse & Tux
Simi Valley, USA
2010.02 - 2014.11
- Delivered first-class customer service to retail and rental customers, enhancing customer satisfaction and driving repeat business.
- Leveraged competitive spirit to consistently meet and exceed retail sales and rental tuxedo sales goals, contributing to overall store performance.
- Run POS (Point of Sale) computer/Cash register complete transactions and sales, book wedding groups, store inventory, online customer orders, appointment setup and follow education through.
- Managed store keys and access for security purposes.
Education
Associate of Arts - Business
Moorpark College
Moorpark, CASkills
- Route management
- Mail delivery efficiency
- Route optimization
- Customer service excellence
- Team coordination
- Business relationship management
- Computer literacy
- Time management
- Communication
Timeline
Mail Carrier
United States Postal Service, USPS
2021.04 - Current
Marketing Associate
Hall Pass Media
2019.05 - 2020.03
DIRECTOR OF BASKETBALL OPERATIONS
Double Pump, Inc.
2017.03 - 2019.04
CUSTOMER SERVICE REPRESENTATIVE
Barry's Tickets
2014.11 - 2017.03
SENIOR CUSTOMER SERVICE ASSOCIATE
Men's Wearhouse & Tux
2010.02 - 2014.11
Associate of Arts - Business
Moorpark College