Paul Wroten II

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Progressed through roles with increasing responsibility, ultimately achieving Logistics Coordinator position.

• Planned logistics operations for improved inventory management and streamlined supply chain processes.
• Implemented stock rotation processes to minimize waste and ensure product freshness.
• Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
• Conducted regular inventory audits to maintain accuracy and accountability in stock management.
• Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
• Updated and maintained databases to track shipments and inventory.
• Built and established relationships with staff and vendors.

Achieved successive growth throughout different warehouse functions.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
• Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
• Assisted in training new hires, sharing best practices and providing support for their integration into the team.
• Completed regular cycle counts to maintain accurate inventory records.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Loaded and unloaded materials onto and off of trucks for fast shipment.

Gained experience across key functions: order picking, inventory management, dock tasks and bulk picking.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Assisted in training new hires, sharing best practices and providing support for their integration into the team.
• Completed regular cycle counts to maintain accurate inventory records.
• Operated equipment while observing standard safety procedures.
• Drove forklifts, pallet jacks and other equipment to move materials.