Paul Young
Silverdale,Washington
Summary
Experienced leader with over 26 years of motivated and dedicated leadership in all aspects of business. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Dynamic leader with success spearheading tactical planning and leading teams through diverse operational requirements. Skilled trainer and mentor to subordinate personnel to improve productivity and technical understanding while maximizing team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Airfield/ Terminal Officer in Charge
NAS Whidbey Island Airfield
Oak Harbor, WA
12.2019 - 01.2021
- Conducted field visits and met corporate customers for business development
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services, and organization
- Supervised production planning while using appropriate tools and analysis for smooth production output
- Negotiated agreements between employees to clarify misunderstanding of directions and resolve conflicts affecting performance
- Developed and executed targeted relationship and account development strategy
- Improved quality processes for increased efficiency and effectiveness
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth
- Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and better clarification.
Aircraft Handling Officer
Navy
Norfolk, VA
12.2017 - 12.2019
- Developed team communications and information for training and briefing on important information at meetings
- Worked with senior personnel and all other customers to understand requirements and provide exceptional certain and all services
- Worked with senior personnel to resolve major problems, improve operations, and provide exceptional customer service.
Flight/Hangar Deck Officer
USS John C. Stennis CVN 74
Bremerton, WA
07.2015 - 12.2017
- Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings or conflicts
- Led 6 teams in delivery of completion of projects requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables to accomplish mission
- Developed team communications and information for strategical planning
- Collaborated with 13 departments on operational support tasks to model importance of group goals
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Updated quality control standards, methods, and procedures to meet compliance requirements
- Managed logistics operations to meet customer expectations and financial standards and policies
- Provided observations, took measurements, and performed tests at various stages according to quality control plan
- Supervised and led employees to high performance levels in cross-functional matrix
- Improved quality processes for increased efficiency and effectiveness
- Coordinated with 6 teams in developing project plans for prioritized initiatives
- Developed standard operating procedures and document workflows for current and future process steps.
Department Head
CNATTU Whidbey Island
Oak Harbor, WA
02.2013 - 07.2015
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Led and developed a management team of 24 personnel
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 80%
- Assigned jobs to individual employees by considering factors such as previous training, current abilities, and general knowledge
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Crash And Salvage Officer
Navy
Everett, WA
06.2010 - 02.2013
- Worked with other officers and Departments to resolve any major problems, improve operations, and provide exceptional customer service
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
- Supervised 1500 ship company and squadron in providing excellent customer service to callers requiring assistance for all types of issues
- Worked with all types of customers to understand requirements and provide exceptional service
- Developed team communications and information for training to discuss at meetings.
Education
Master of Science - Management
Excelsior College
08.2019
Bachelor of Science - Liberal Arts
Excelsior College
08.2017
Associate of Arts -
Iowa Central Community College
02.2017
Doctor of Education in Organizational Leadership with an Emphasis in Organizational Development -
Grand Cany University
Skills
- Enforcing and Handling procedures Training Officer
- Safety of aircraft movement on Flight Deck and Hangar Bay of an aircraft carrier
- Ensuring safe handling procedures during operations
- Handling difficult customers Issue handling and Team Builder
- Life Cycle and Logistics Level I & II
- Strategic Planning and organizer
Certification
Certified Online Instructor (COI), 2020, LERN Program
Timeline
Airfield/ Terminal Officer in Charge
NAS Whidbey Island Airfield
12.2019 - 01.2021
Aircraft Handling Officer
Navy
12.2017 - 12.2019
Flight/Hangar Deck Officer
USS John C. Stennis CVN 74
07.2015 - 12.2017
Department Head
CNATTU Whidbey Island
02.2013 - 07.2015
Crash And Salvage Officer
Navy
06.2010 - 02.2013
Master of Science - Management
Excelsior College
Bachelor of Science - Liberal Arts
Excelsior College
Associate of Arts -
Iowa Central Community College
Doctor of Education in Organizational Leadership with an Emphasis in Organizational Development -
Grand Cany University
Certified Online Instructor (COI), 2020, LERN Program
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