Paul Zevada
Ontario,CA
Summary
Proven Host at EME Group, adept in customer service and table assignment coordination, excelled in high-pressure environments, enhancing customer satisfaction through efficient seating and query resolution. Demonstrated exceptional communication and multitasking proficiency, significantly improving guest experience. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
1
1
year of professional experience
Work History
Host
EME Group
01.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Universidad Pacifico
Mexico03.2020
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
- Reservations
- Table Assignment Coordination
- Seating arrangements
Languages
Spanish
Professional Working
Timeline
Host
EME Group
01.2024 - 08.2024
High School Diploma -
Universidad Pacifico
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