PAULA A HERRERA
REVERE
Summary
Experienced Housekeeping supervisor specialializing in small to mid-size properties and laundry Services. Proven reliability in task delegation, ability to focus under pressure and Team Leadership. Seeking opportunities to further develop Industry skills focusing in Housekeeping Operations and Management.
Overview
22
22
years of professional experience
4004
4004
years of post-secondary education
Work History
House keeping Lead
Marriott Vacation Club
Boston
11.2021 - Current
- Supervised daily housekeeping operations for Marriott Vacation Club properties.
- Coordinated inventory management of cleaning supplies and equipment.
- “Detail-oriented housekeeping lead with experience in hotel environments. Expertise in room inspections, inventory control, and staff coordination to ensure exceptional guest experiences.”
- Performed daily inspections of all assigned areas to ensure cleanliness and safety standards were met.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with maintenance team on damages to repair.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Swept and damp-mopped private stairways and hallways.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Housekeeping Supervisor & Front Desk
The Harborside Inn Boutique Hotel
Boston
01.2016 - Current
- Sole Housekeeping supervisor for 10 employees
- Assign Housekeeping duties and daily tasks, monitor long term project completion.
- Complete room checks; communicate areas needing attention to maintenance departments.
- Weekly Inventory of linens and cleaning supplies.
- Assist Front Desk in shift coverage for absences as well as lunch breaks.
- In putting reservations into room master system.
- Managing arrivals, Departures and stay over
- Managing guest check-in /check-out.
- Provide guest with local information and recommendation.
- Answering guest inquiries via email & phone.
- Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference.
- Running reports for managers.
- Keep office / documents in an organized manner.
- Facilitating communication between departments and mangers in a professional manor.
- Handle and communicate to managers guest complaints.
- Maintain cohesive working relationships with other departments to boost Productivity and profitability.
- Ensuring that all end-of-day activities have been successful executed by employees in all departments.
- Financial District - Boston, MA
- Ability to multitask and maintain organized in a busy environment.
- Preferred minimum 6 months in a front office position.
- Possess energy and take great pride in serving customers
- Strong problem solving skills and able to work under pressure and independently
- Sensitive to cultural differences and ability to deal with unexpected events.
- Ability to communicate in English and Spanish.
- Maintain a neat and healthy physical appearance.
Cafe Shift Leader
The Harborside Inn Cafe (We Proudly Serve Starbucks)
Boston
01.2014 - 01.2016
- Handle cash, batch process credit card payments.
- Comply with servsafe standards of food preparation and handling.
- Prepare drinks, baked goods and prepared food Items for sale.
- Work in tandem with Barista to clean cafe, dining and lobby areas.
- Financial District – Boston, MA
Housekeeper
The Harborside Inn Boutique Hotel
Boston
01.2012 - 01.2014
- Clean 15-17 rooms per day.
- Assist laundry department in folding, stocking and rotating linens
- Complete Management Assigned Deep Cleans for rooms on a rotating basis.
- Manages supplies and inventory on unit, as assigned.
- Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused.
- Financial District - Boston, MA
Night Office Cleaner for Offices at 75 State St
Harvard Cleaning
Boston
01.2004 - 01.2012
- Perform clean-up of all areas of the building including vacuuming, dusting, mopping and bathrooms sanitization.
- Remove garbage and recycling daily.
- Handle emergency cleaning in a prompt manner.
- Cleans all common areas according to standards and practices including elevators, halls landings, stairs.
- Empty and rinse if (necessary) wastebasket.
- Maintains housekeeping cards in a clean and orderly manner.
- Financial District - Boston, MA
Education
High School Diploma -
Ceral
Don Matías, Colombiaaccounting assistant -
Instituto Ceimac Bello
ColombiaSkills
- Fluency in Spanish
- Fluency in English
- Proficiency in Microsoft Office
- Proficiency in MS Word
- Proficiency in MS Excel
- Proficiency in MS Outlook
- ServSafe Certified
Timeline
House keeping Lead
Marriott Vacation Club
11.2021 - Current
Housekeeping Supervisor & Front Desk
The Harborside Inn Boutique Hotel
01.2016 - Current
Cafe Shift Leader
The Harborside Inn Cafe (We Proudly Serve Starbucks)
01.2014 - 01.2016
Housekeeper
The Harborside Inn Boutique Hotel
01.2012 - 01.2014
Night Office Cleaner for Offices at 75 State St
Harvard Cleaning
01.2004 - 01.2012
High School Diploma -
Ceral
accounting assistant -
Instituto Ceimac Bello