I am results-focused worker who thrives in fast-paced, deadline-driven environments. Detail-Orientated team player committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in kindness and friendly, strong organizational skills, efficiency and quick learner. I am Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. I am Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. I am flexible with changing business needs.
Hi, I’m
Paula Bent
Mount Vernon,NY
Summary
Overview
6
years of professional experience
1
Certification
Work History
Dollar Tree
Cashier
10.2016 - 06.2021
Job overview
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
JBC Platform
Food Server
01.2016 - 02.2017
Job overview
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Henkels & Mccoy
Administrative Assistant
04.2015 - 10.2016
Job overview
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Borough of Manhattan Community College of The City University of New YorkNew York, NY
Bachelor of Arts from Early Childhood Education
University Overview
Art & Design High SchoolManhattan, NY
High School Diploma
06.2012
University Overview
Skills
- Cleaning and Organization
- Team Contribution
- Grocery Bagging Skills
- Cash Register Systems
- Food Preparation and Safety
- OSHA Compliance
- Microsoft Office
- Phone Call Answering
- Data Entry Documentation
Languages
Languages
- English
Certification
- NCCER Certification, Your Role in the Green Environment Computer Assembly Training
- National Retail Federation Customer Service Certified
- OSHA Construction Safety & Health
Timeline
Cashier
Dollar Tree
10.2016 - 06.2021
Food Server
JBC Platform
01.2016 - 02.2017
Administrative Assistant
Henkels & Mccoy
04.2015 - 10.2016
Borough of Manhattan Community College of The City University of New York
Bachelor of Arts from Early Childhood Education
Art & Design High School
High School Diploma
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