Paula Bertulli

• Prepare IV Medications: Prioritize infusion center patients and STAT orders.
• High Volume Phone Support: Assist nurses and doctors by answering questions regarding Pyxis issues, patient medication, and other concerns.
• Narcotic Dispensing: Utilize C2 safe for proper dispensing of narcotics.
• Batch IV Medications: Based on volume usage, including narcotics.
• Pyxis Software Proficiency: Load and manage medications in the proper unit based on patient orders, assist nurses with narcotic waste and discrepancies.
• EPIC and ORCA Software Proficiency: Efficient use of both systems for medication management.
• Non-Sterile Compounding: Proper preparation, including narcotics.
• Pre-Packing Machines: Skilled and efficient operation.
• Replenish Code Boxes and RSI Kits: Ensure availability and proper stocking.
• Kit Check Software: Proficient in tagging medication for anesthesia tray replenishment.
• Logistics and Carousel Machine: Skilled in daily cycle counts to ensure correct inventory, especially infusion medications to comply with 340B policy.
• Medication Delivery: Timely delivery to nursing units.
• Medication Return and Credit: Manage unused medications from the Pyxis tower, and remove expired medications to ensure patient safety.
• Monthly Floor Inspection: Ensure all medications and code boxes are up to date.

•Epic Software Proficiency: Skilled in using Epic software for medication reconciliation and patient record updates.

• Medication Reconciliation: Obtain home medication lists from ER patients and accurately transfer them to the medication reconciliation database.

• Pre-Surgery Coordination: Answer phone calls to obtain medication lists for patients scheduled for surgery.

• Weekly Pre-Surgery Prep: Prepare and update weekly pre-surgery medication lists and chronic condition lists for patients.

• Clinic Coordination: Update patients’ medication lists from all UWMC clinics.

• Outpatient/Ambulatory- Processed order entry for new prescriptions
• Billed third-party insurances, making sure the correct insurances are billed and notifying patients of any high-cost medications
• Answer multiple phone lines regarding discharge patient’s new orders, dosage change, and any unanswered questions
• Filled and dispensed prescription orders
• Utilize Scriptpro SP 200 and C2 safe for proper dispensing of narcotics inventory
• Greeted customers at the front window, properly serving them with great customer service making sure all questions are answered and notify the pharmacist for patient consultation if needed
• Follow UW Medical Center pharmacy policy
• Performed other necessary duties to execute efficiency in the pharmacy.

• Long-Term Pharmacy- Prepared labels and medications in single dose-packages, including multi-dose packages
• Efficiently answer multi-line phone system and process high volume of order requests from doctor's offices, and assisted living homes
• Processed new patients into software system; entering their current medication list, new prescription orders and insurance billing information
• Communicated with patients effectively regarding new orders, and dosage change via telephone, and fax
• Reviewed patients accounts; preparing and delivered statements to patients
• Updated and corrected patients Medical Administration Record; sending patients a new copy upon request
• Maintain documentation of all repackaged medications as required by company policy
• Performed inventory and reordered depleted stock and new merchandise
• Provided training to new employees evaluating their work to ensure qualification.
• Retail Pharmacy: Greeted customers promptly and answer all inquires courteously
• Always go through proper procedure to ensure the customer receives what is needed
• Filled and dispensed prescriptions according to the pharmacy's policy
• Communicate directly with healthcare providers, insurance companies, and patients via telephone, and fax
• Entered prescriptions in the software system making sure prescriptions are billed appropriately.