Paula Brown
Wichita,KS
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Overview
15
15
years of professional experience
Work History
Cashier
Walmart
Wichita, KS
01.2023 - Current
- Processed customer transactions efficiently at the checkout register.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Ensured compliance with company policies and procedures during transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products via photo identification.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Direct Support Professional/Peer Mentor
Heartspring
Wichita, KS
07.2011 - 05.2020
- Collaborated with multidisciplinary teams to support student progress and development.
- Implemented engaging lesson plans using adaptive teaching methods and materials.
- Monitored student behavior and provided positive reinforcement strategies effectively.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Enforced rules for behavior and procedures for maintaining order among students.
- Provided personal care and support for individuals with developmental disabilities.
- Assisted clients in daily living activities and skill development.
- Coordinated recreational and educational activities tailored to individual needs.
- Monitored client behavior and reported changes to the treatment team.
- Implemented behavioral intervention strategies in accordance with individual plans.
- Maintained accurate documentation of client progress and incidents.
- Participated in training sessions to improve care techniques and obtained all necessary certifications.
- Maintained clean and well-organized environment for client happiness and comfort.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Facilitated social interactions between participants and their peers in the community.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained positive work relationships between residential and school staff.
- Trained new staff.
- Transported students to school.
Education
GED
Mankato, MNSkills
- Cash register operation
- Product knowledge
- Staff training
- Problem solving
- Time management
- Basic math
- Merchandise restocking
- Loss prevention techniques
- Customer relations
- Order verification
- Currency counting
- Retail compliance
- Personal care
- Behavioral/Crisis intervention
- Documentation
- Medication administration
- Team collaboration
- Conflict resolution
- Training others
- Active listening
- Communication skills
- Adaptability to change
- State regulations
- Community activities
- Personal hygiene assistance
- Emotional support
- First aid and safety
- Behavioral management
- Behavior redirection
- Empathy and patience
- Emotional intelligence
- Client advocacy
- Housekeeping tasks
- Positive reinforcement
- First aid and CPR
- HIPAA compliance
- Infection control procedures
Affiliations
- Gardening
- Home Improvement/Decorating
- Cooking
- Spending time with my dogs
- Family get togethers
- Working with local animal rescues and lost and found pet groups
- Reading
Timeline
Cashier
Walmart
01.2023 - Current
Direct Support Professional/Peer Mentor
Heartspring
07.2011 - 05.2020
GED