Paula Caldwell

· Agile Ceremony Facilitation: Drive Agile delivery by leading daily stand-ups, sprint planning, reviews, retrospectives, and backlog refinement across multiple concurrent, cross-functional teams to ensure consistent alignment.

· Team Coaching & Servant Leadership: Act as a servant leader to mentor development teams, stakeholders, and leadership on Agile/Scrum principles, fostering accountability, transparency, and a culture of continuous improvement.

· Impediment Removal & Risk Mitigation: Proactively identify, mitigate, and resolve complex project risks, roadblocks, and conflicts to shield the team from distractions and maximize delivery velocity.

· Product Owner Collaboration: Partner with Product Owners to gather requirements, clarify user stories, define acceptance criteria, and prioritize backlogs based on critical paths and business value.

· Jira & Confluence Optimization: Configure and optimize Jira workflows, boards, permissions, and dashboards while maintaining Confluence documentation (SOPs, knowledge bases) to streamline delivery tracking.

· Data-Driven Performance: Track and analyze key Agile metrics, including velocity, burndown charts, and team performance, to identify trends, drive optimization, and innovate workflows.

· Delivery & Sprint Demos: Facilitate sprint demos and product walkthroughs to showcase completed increments to stakeholders, and validate the Definition of Done.

· Resource & Workload Balancing: Assign and delegate tasks based on individual skill sets, balancing scheduling demands and available resources to optimize project outcomes.

· Cross-Team & Release Coordination: Manage cross-team dependencies and assist with release planning, collaborating with scaling frameworks and fellow Scrum Masters to ensure tooling and process consistency.

· Project Management & Planning: Develop and execute comprehensive project plans, managing scope, timelines, schedules, and resource allocations to hit key milestones.

· Stakeholder Management: Communicate transparently with management and stakeholders to provide progress updates, resolve concerns, and align project execution with overarching business strategies.

• Product Delivery: Led an Agile team to build and launch a web-based reporting and analysis tool, consistently meeting high-quality release timelines.
• Agile Ceremony Facilitation: Drove Agile delivery by leading daily stand-ups, sprint planning, reviews, and retrospectives to establish team transparency and strict alignment with core principles.
• Team Leadership: Facilitated a high-performing environment by removing operational impediments, resolving internal conflicts, and mentoring members to boost velocity, productivity, and cross-functional self-organization.
• Agile Coaching: Coached team members and external stakeholders on Agile best practices to measurably improve organizational communication and delivery consistency.
• Metrics & Tooling: Tracked and analyzed critical sprint metrics using Jira and Trello to uncover engineering bottlenecks and champion continuous workflow improvements.
• Stakeholder Engagement: Partnered with key business stakeholders to manage product expectations, deliver transparent status updates, and align release goals with overarching business strategies.
• QA & Support: Collaborated with QA teams to execute manual application testing and resolve customer service requests, directly optimizing deployment quality and user experience.

• PI Execution & Alignment: Partnered with the Agile Release Train (ART) Leadership and Technical Leads to execute Program Increments (PI) tailored to customer requirements.
• ART & RTE Collaboration: Collaborated closely with Release Train Engineers (RTEs) and Product Management within ART syncs to systematically escalate, track, and resolve cross-team risks.
• Risk & Dependency Mitigation: Managed architectural risks, cross-team dependencies, and delivery impediments to guarantee consistent Sprint Goal achievement.
• Capacity Planning & Commitment: Analyzed historical velocity to prioritize Features and user stories, establishing realistic, capacity-based iteration commitments.
• Agile Ceremony Facilitation: Facilitated core team-level ceremonies, including Daily Stand-ups, Sprint Planning, Backlog Refinement, and Iteration Reviews.
• Data-Driven Stakeholder Reporting: Reported PI objectives, burnup charts, and delivery metrics to stakeholders to champion organizational transparency.
• High-Performance Team Coaching: Coached the team into a self-organizing unit focused on continuous improvement, performance optimization, and collective accountability.

• Content Lifecycle Management: Developed, structured, and maintained comprehensive technical documentation within Confluence and Microsoft Word to streamline workflows and clarify system operations.
• Quality & Consistency: Enforced strict editing and formatting standards across all artifacts to ensure accuracy, boosting team efficiency and seamless cross-functional knowledge sharing.

• Data Integrity & Resolution: Ensured the accuracy and reliability of complex entity resolution workflows for person-based datasets utilizing IBM Identity Insight.
• Database Performance Tuning: Leveraged Oracle SQL to analyze system performance, profile data distributions, and systematically isolate and resolve data quality anomalies.
• Cross-Functional Troubleshooting: Collaborated with data ingestion teams to troubleshoot pipeline errors and execute timely hot-fixes using Unix command-line utilities.

• Project Planning & Financial Controls: Developed and executed end-to-end project plans, comprehensively managing project scope, strict timelines, budgets, and resource allocations.
• Agile Ceremony Facilitation: Facilitated daily scrums, sprint planning, backlog grooming, and retrospectives to optimize Agile delivery frameworks and ensure team alignment.
• Risk & Impediment Management: Shielded the delivery team from external disruptions by removing impediments, resolving resource conflicts, and proactively mitigating project risks to meet sprint goals.
• Data-Driven Performance Tracking: Tracked sprint progress and delivery metrics using Agile tooling to provide full visibility into project health and eliminate engineering bottlenecks.
• Executive Stakeholder Communication: Orchestrated stakeholder engagement by compiling comprehensive status reports and presenting clear milestone updates to senior management to align delivery with business goals.

• Project Controls & Budgeting: Developed and executed comprehensive project plans, maintaining end-to-end accountability for scope baseline, critical-path scheduling, budget oversight, and resource allocation.
• Cross-Functional Leadership: Coordinated and led matrixed, cross-functional teams to significantly enhance operational collaboration, team velocity, and strategic alignment.
• Risk Lifecycle Management: Formulated detailed risk management plans to proactively identify, track, and mitigate complex project delivery risks and vulnerabilities.
• Stakeholder Engagement: Facilitated weekly communications and structured status updates with key stakeholders to manage expectations, address constraints, and resolve systemic concerns.
• Executive Change Governance: Organized and facilitated high-level executive steering committee meetings to govern strategic change management initiatives and secure leadership alignment.

• Project Controls & Governance: Developed and executed comprehensive project plans, maintaining full ownership of project scope, critical-path schedules, budgets, and resource allocation.
• Cross-Functional Orchestration: Coordinated diverse, cross-functional teams to streamline workflows and ensure high-quality, on-time project delivery.
• Progress Tracking & Reviews: Facilitated regular milestone status meetings and comprehensive project reviews to ensure delivery transparency and manage stakeholder expectations. [1]
• Proactive Risk Mitigation: Identified operational risks early and formulated strategic prevention and mitigation plans to shield project baselines from disruption.
• Conflict & Escalation Resolution: Resolved high-priority stakeholder escalations and internal team conflicts to eliminate delivery friction and maintain critical project momentum.
• Triple-Tier Stakeholder Relations: Engaged and managed key relationships across clients, external vendors, and internal executives to maintain strategic alignment and build transparent communication channels.
• Process Optimization: Analyzed execution bottlenecks and introduced continuous workflow improvements to measurably enhance delivery efficiency.

• Portfolio & SLA Management: Managed a high-value project portfolio consisting of over 45 Service Level Agreements (SLAs) valued at more than $300M for deployed i2S resources.
• Business Development & Scoping: Presented technical product capabilities to prospective customers, gathered detailed resource requirements, and formulated Business Leads, Abstracts, and initial SLAs.
• Estimation & Proposal Architecture: Developed comprehensive SLA frameworks, including precise project cost models, critical-path schedules, resource allocation estimates, and formal scope amendments.
• Financial Performance Tracking: Monitored real-time SLA financial health using Primavera Teamplay to track expenditures, resource utilization, and overall budget variances.
• Executive Performance Reporting: Delivered monthly financial summaries, detailed invoices, and operational performance reports directly to customer executive management teams.
• Talent Pipeline Coordination: Submitted and tracked Contract Staffing Requests (CSRs) to rapidly fill technical resource vacancies and maintain continuous delivery momentum.

• Project Lifecycle Execution: Executed end-to-end project plans, maintaining tight control over defined project scope, milestones schedules, budgets, and resource allocations.
• Requirements Documentation: Documented and refined functional requirements to ensure technical clarity, system traceability, and cross-functional team alignment.
• Governance & Gate Facilitation: Facilitated formal project control gate reviews by developing comprehensive agendas, technical materials, and definitive meeting minutes.
• Technical Issue Resolution: Researched and formulated actionable solutions to effectively resolve complex customer requests and underlying technical issues.
• Database & Communication Management: Managed central client databases to meticulously track action items, resolve customer inquiries, and streamline overall project communications.

• Schedule Integration & Prioritization: Coordinated and prioritized critical operational tasks to ensure seamless, on-time integration into overarching master project schedules.
• Vendor & Requirements Management: Managed vendor relationships by gathering software requirements, researching technical solutions, negotiating quotes, and securing full customer alignment.
• Database & Workflow Governance: Managed client action databases to assign tasks, resolve inquiries, process supply orders via client systems, and maintain operational transparency.
• Stakeholder & Executive Operations: Composed and distributed clear communications to stakeholders, oversaw leadership calendars, and facilitated high-level meetings, agendas, and technical minutes.
• Domain & Mission Alignment: Maintained a deep, current knowledge of client mission areas and core communication systems to align daily delivery with strategic organizational goals.

• Governance Board Facilitation: Organized and facilitated high-level Program Review Board, Engineering Review Board, and Architecture Review Board meetings, managing agenda preparation and engineering minutes.
• Technical Representation & Delivery: Served as the core technical representative during bi-weekly GCS operations scheduling panel meetings, auditing and approving all incoming application deliveries.
• Release & Readiness Verification: Audited operations scheduling panel installation requests and application readiness checklists for technical accuracy before delivery to guarantee approval readiness.
• Requirement Analysis & Workflow Controls: Analyzed new system requirements and processed technical implementation requests while managing central client databases to assign tasks and track actions.
• Knowledge Management & Communication: Authored and distributed technical documentation using MS Office tools while updating internal wikis and Lotus Notes databases to streamline team collaboration.

• Single Point of Contact (SPOC): Served as the primary IT point of contact and strategic liaison for diverse clinical and operational departments, including Women’s & Children’s, Medical Records, Case Management, and Food Services.
• Cross-Functional Relationship Management: Partnered closely with clinical leaders, department heads, and medical staff to proactively gather system requirements, translate business needs into technical solutions, and resolve escalated IT issues.
• Clinical Operations Alignment: Aligned technology deliveries and infrastructure support with the unique operational workflows of critical care units, high-volume data departments, and food services to ensure zero downtime.
• Incident & Escalation Management: Streamlined technical ticket routing, hardware/software deployment, and system updates by acting as the central filter between departmental end-users and specialized corporate IT engineering teams.