Paula Carignan

My husband and I owned and operated a successful roofing and gutter business in Florence Oregon up until we move to LaPine, Oregon in June 2024. My husband has owned this business for over 30 years. I assisted him in our home office. I handled phone calls for future clients, organized and stocked the office with supplies, made supply pick ups, organized the shop and did inventory of work supplies. I did anything that made the business run smoothly.

• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Purchased and maintained office supplies.

Duties as Courier: Responsible for driving a company vehicle on assigned routes in a safe and timely manner. Acted as laboratory public relations representative to clients, delivered medical lab reports and xrays to clients, handled specimens according to required procedures, provided medical supplies to clients, respect and ensure client and patient confidentiality and specimen integrity, communicated with dispatcher and other couriers regarding special pick ups or additional calls, transported chemicals and disposed of contaminated materials according to safety procedures and policies, instructed new employees during training, exercised independent judgement and decision making skills.

Duties as Dispatcher: Handled numerous phone calls from clients, couriers and other team members within OML for the coordination of pick ups and deliveries, expedited stat pick ups and special handling specimens, responsible for keeping all routes and tracking sheets updated on computer, filed medical reports and xrays to designated routes, responsible for coordinating vehicles for service maintenance and ordering rental cars when needed, responsible for sending out medical results to non computer clients, acted as a resource for courier team procedural questions. Advanced knowledge of Windows 95 and Excel programs.