Paula Castro

Administer facials, massages, chemical peels, extractions, and other skincare treatments while providing clients with personalized product recommendations and educating them on the effects of treatments. Promote and upsell skincare products to enhance client satisfaction and sales. Maintain accurate records of treatments and product suggestions to ensure a personalized experience for each client.

Performed routine cleaning tasks to maintain a sterile and hygienic environment, adhering to high cleanliness standards, and health and safety protocols. Managed duties such as vacuuming, mopping, dusting, and sanitizing surfaces, while demonstrating flexibility by taking on additional tasks, like deep cleaning, to meet specific client needs. Handled waste disposal and followed safety protocols for managing potentially hazardous materials.

Delivered exceptional customer service by creating a friendly, welcoming atmosphere and ensuring a positive dining experience. Assisted guests with menu selections, offered recommendations, and ensured timely delivery of food and beverages. Built strong guest relationships through warm interactions and attention to detail, while adhering to and enforcing alcohol consumption policies to maintain a safe environment.