Small Business Customer Service Representative
Paula Davis
Advanced Call Center Technologies
Elizabethton,TN
1
Certification
47
years of professional experience
Small Business Customer Service Representative supporting small business clients with 50+ merchant disputes per month, fee reversals, payment processing, and online banking assistance. Handles balance transfers, account maintenance, and credit line increase requests while explaining APR terms in clear client-facing language. Brings a banking service style built around accuracy, compliance, and fast resolution of account issues.
Work History
Small Business Customer Service Representative
4 Years 6 Months- Process 200 account maintenance tasks monthly to support accuracy across small business accounts.
- Resolve 20 merchant disputes weekly while coordinating payment questions and fee reversal requests.
- Support merchant disputes, online banking questions, and fee reversal requests with clear, responsive service.
- Explain credit line increases and APR rates to help small business clients make informed decisions.
- Manage balance transfers and maintain account accuracy across a diverse portfolio of small business accounts.
RN Assistant Director of Nursing
35 Years 7 Months- Coordinated 20 resident admissions weekly across Medicare, Medicaid, and private insurance procedures.
- Oversaw clinical management for a 120-bed non-profit geriatric long-term care facility, maintaining care standards and regulatory compliance.
- Managed Medicare, Medicaid, and private insurance certifications, reducing onboarding delays and keeping records audit-ready.
- Handled appeals and procedure certifications, improving approval rates and supporting accurate documentation for regulatory audits.
- Addressed residents' and responsible parties' concerns, strengthening satisfaction and fostering a supportive facility environment.
Education
Associate Degree in Nursing - Nursing
Skills
Dispute resolution
Account maintenance
Payment processing
Balance transfer processing
Credit line support
Medication administration
Venipuncture
Injections administration
Vital signs monitoring
Infection control training
Medicaid certification
Medicare certification
Insurance procedures
Resident admissions coordination
Certification
RN License
Awards
Small business analyst, February 2026, Global customer service award for excellant servicing to a client, RN, July 2008, Awarded for 100 % passing rate for Certified Nursing Assistant program I taught.
Timeline
Small Business Customer Service Representative
Advanced Call Center Technologies
05.2022 - CurrentRead More
RN Assistant Director of Nursing
The Green Home Inc
02.1980 - 09.2015Read More
Penn College of Technology
Associate Degree in Nursing from Nursing
Read More