PAULA DeLuca
Hawthorne
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Landscape Dynamix Inc. Excelled in maintaining confidentiality, ensuring balanced budgets, and elevating customer satisfaction. Skilled in office administration and a natural people person, adept at fostering client relationships and driving organizational excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
Landscape Dynamix Inc
03.2008 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Associate
William Sonoma
11.2005 - 12.2021
- Organized the store and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained the stock room
Education
Bachelor of Arts - Marketing Management
Fashion Institute of Technology
New York, NY05.1994
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
People Person
Timeline
Office Manager
Landscape Dynamix Inc
03.2008 - Current
Sales Associate
William Sonoma
11.2005 - 12.2021
Bachelor of Arts - Marketing Management
Fashion Institute of Technology
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