Paula De Nys
Wadsworth,OH
Summary
Dedicated Patient Access Representative with proven experience in managing patient registration and appointment scheduling. Known for strong empathy and excellent customer service skills, contributing to streamlined healthcare access and improved patient satisfaction.
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Summa Health
Wadsworth, OH
01.2024 - Current
- Facilitated patient registration and insurance verification processes to enhance access to healthcare services.
- Managed appointment scheduling using electronic health record systems to optimize patient flow and reduce wait times.
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Collaborated with clinical staff to ensure accurate patient data collection and improve overall workflow efficiency.
- Educated patients on financial responsibilities, including co-pays and payment options, to promote transparency in billing practices.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Cashier Assistant
Giant Eagle
Rootstown, OH
08.2024 - 01.2025
- Processed customer transactions efficiently using POS systems
- Assisted customers with product inquiries and recommendations
- Maintained accurate cash drawer through regular reconciliation
- Supported inventory management by restocking shelves promptly
- Ensured compliance with safety and sanitation standards in work area
Cashier Assistant
YMCA Fun
08.2024 - 01.2025
- Collaborated with team members to enhance customer service experience
- Trained new staff on checkout procedures and store policies
- Implemented improvements to reduce wait times during peak hours
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Registrar
Baptist Medical Center
Gulf Breeze, FL
02.2021 - 12.2022
- Oversaw patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Implemented electronic health record systems to streamline data entry and improve patient information retrieval.
- Coordinated scheduling of patient appointments, optimizing workflow for clinical teams and enhancing patient experience.
- Trained new staff on registration protocols and software usage, fostering a knowledgeable team environment.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
CNA
Nursing Home
Destin, FL
01.2019 - 01.2021
- Provided compassionate care to residents, ensuring comfort and well-being throughout daily activities.
- Assisted nursing staff with patient assessments and documentation of care plans.
- Monitored vital signs and reported changes in resident conditions to appropriate healthcare personnel.
- Trained new staff on best practices for patient care and safety protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
High School Diploma -
Southeast High School
Ravenna, OHSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Strong empathy
- Money handling
- Eligibility determination
- Payment processing
- System updating
- Call screening
- Scheduling diagnostic procedures
- Fee collection
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Intake assessment
Timeline
Cashier Assistant
Giant Eagle
08.2024 - 01.2025
Cashier Assistant
YMCA Fun
08.2024 - 01.2025
Patient Access Representative
Summa Health
01.2024 - Current
Registrar
Baptist Medical Center
02.2021 - 12.2022
CNA
Nursing Home
01.2019 - 01.2021
High School Diploma -
Southeast High School