Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paula A Diaz Perez

Altamonte Springs,FL

Summary

Dynamic professional with a proven track record at Universal Studios Orlando Resorts, excelling in customer service and team collaboration. Demonstrated leadership and exceptional communication skills, adept at enhancing visitor experiences and ensuring safety. Proficient in multitasking and adapting to change, significantly contributing to team efficiency and guest satisfaction.

Overview

2
2
years of professional experience

Work History

Attraction Attendant

Universal Studios Orlando Resorts
07.2022 - Current
  • Provided exceptional customer service, resolving guest issues promptly and professionally.
  • Delivered informative presentations about attractions, enhancing the visitor experience through education and entertainment.
  • Assisted guests with accessibility needs by providing information or accommodations tailored to their requirements.
  • Contributed to the success of special events by assisting with logistics, planning, and execution as needed.
  • Collaborated with team members to maintain overall efficiency and productivity during high-traffic periods.
  • Enhanced guest satisfaction by providing friendly and efficient service at all times.
  • Proactively addressed potential safety hazards by reporting them promptly for repairs or maintenance work.
  • Assisted with the operations of various attractions, ensuring their smooth functioning and minimizing downtime.
  • Offered personalized recommendations for additional attractions based on individual visitor interests, increasing overall park engagement.
  • Implemented emergency protocols when necessary, prioritizing guest safety above all else during unexpected situations.

Dancer

Universal Studios Orlando Resorts
07.2022 - Current
  • Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
  • Developed strong relationships with fellow performers and production staff to foster a positive working environment.
  • Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
  • Demonstrated impressive flexibility, speed and agility when performing on stage.
  • Participated in numerous dance competitions and shows to demonstrate technique and artistry.

Host/Restaurant Hostess

Kobe Steakhouse
04.2023 - 05.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL
08.2024 -

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL
05.2022

Skills

Punctuality

Leadership Qualities

Team Collaboration

Multitasking proficiency

Effective Time Management

Team player mentality

Adaptable to change

Exceptional communication

Professional Appearance

Safety awareness

Foreign language proficiency

Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Embry-Riddle Aeronautical University - Daytona Beach
08.2024 -

Host/Restaurant Hostess

Kobe Steakhouse
04.2023 - 05.2024

Attraction Attendant

Universal Studios Orlando Resorts
07.2022 - Current

Dancer

Universal Studios Orlando Resorts
07.2022 - Current

High School Diploma -

Lake Brantley High School

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Paula A Diaz Perez