Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Disch

Madison,WI

Summary


Diligent worker with thorough understanding of claim processing procedures and efficient handling of claims. Demonstrated ability to ensure accuracy and compliance, enhancing operational efficiency. Proven track record of utilizing attention to detail and analytical skills to resolve issues and support team success.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Aldi
10.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Monitored cash intake and deposit records.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies.
  • Assisted in budget preparation.

Claims Processor

WPS Health Solutions
03.2016 - 10.2018
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Followed up with customers on unresolved issues.
  • Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.

Waitress

Pizza Hut
01.2013 - 02.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

James Madison Memorial
Madison WI
05-2014

Skills

  • Customer service
  • Money handling
  • Claims review
  • Accuracy and precision
  • Team leadership
  • Time management
  • Verbal and written communication
  • Documentation and reporting

Timeline

Assistant Manager

Aldi
10.2018 - Current

Claims Processor

WPS Health Solutions
03.2016 - 10.2018

Waitress

Pizza Hut
01.2013 - 02.2016

High School Diploma -

James Madison Memorial

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Paula Disch