Paula Eastmond/Cunningham
Keyport,NJ
Summary
Professional sales leader prepared for managerial role. Proven ability to drive results through effective team collaboration and dynamic sales strategies. Strong in relationship building, customer service, and adapting to changing market conditions. Known for reliability and results-driven approach.
Overview
14
14
years of professional experience
Work History
Department Manager
Lowe's
11.2022 - Current
- Supervised daily store functions to achieve peak operational efficiency and foster positive customer experiences, raised the Customer Service Score from 65% to 94% in 3 months.
- Trained new hires and mentored team members to improve product knowledge and enhance service delivery to 95%
- Implemented inventory management strategies to reduce stock discrepancies and improve turnover rates. Improved Shrink results 2.04%
- Conducted analysis of sales data to inform merchandising adjustments and enhance revenue generation.
- Conducted regular performance evaluations to provide constructive feedback and promote employee development.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Staffing and Scheduling Administrator
Lowe's Home Improvement
11.2022 - 10.2024
- Managed scheduling and coordination of office activities to enhance operational efficiency to 98%
- Assisted in maintaining accurate records using office management software for improved data tracking.
- Streamlined communication processes between departments, fostering collaboration and timely information sharing.
- Mentored junior staff on best practices in administration, promoting skill development and teamwork.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Organized and executed quarterly staff training sessions with 15 Department Supervisors keeping team informed on latest administrative protocols and technology.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects, effectiveness scores on training 98%
Visual Assistant Manager
Crate and Barrel
07.2019 - 10.2022
- Led visual merchandising initiatives to enhance store aesthetics and drive customer engagement.
- Developed and implemented seasonal display strategies to maximize product visibility and sales.
- Collaborated with cross-functional teams to ensure cohesive branding across all visual elements increased sales by 10% first quarter
- Trained and mentored team members on visual presentation standards and best practices.
- Conducted regular audits of visual displays to maintain brand consistency and quality standards. Audits were at 95% visual, 99% in-stock and 99% accurate.
- Enhanced visual merchandising by creating eye-catching and innovative store displays.
- Worked closely with other department managers to coordinate cohesive visual presentations across all areas of the store.
- Collaborated with store management to develop and implement successful visual strategies.
- Assessed competitor strategies in order to continuously improve upon our own visual impact within the market.
- Presented store update suggestions and layouts to management and stakeholders.
- Analyzed customer feedback and shopper trends to inform display designs.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Analyzed sales data to identify trends, adjusting product placement accordingly to maximize revenue potential.
Assistant Store Manager of Operations
Home Depot
02.2012 - 06.2019
- Streamlined daily operations to enhance customer service and satisfaction.
- Led inventory management processes, reducing waste and optimizing stock levels. Shrink results were 1.25%
- Trained and mentored staff on operational procedures and best practices.
- Implemented scheduling systems to improve workforce efficiency and coverage, 97% staffing efficiency.
- Collaborated with management to set operational goals and track progress effectively.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plan, claims went down by 85%
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Established strong vendor relationships for timely delivery of products, reducing stock-outs and improving customer satisfaction.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings, by 80%
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Some College (No Degree) - Business Communication
Brookdale Community College
Lincroft, NJSkills
- Service excellence
- Employee supervision
- Strategic team guidance
- Team oversight
- Stock management
- Proficient in delegating tasks
- Retail operations management
- Strategic scheduling
- Sales metrics tracking
- Stakeholder engagement
- Crisis management
Timeline
Department Manager
Lowe's
11.2022 - Current
Staffing and Scheduling Administrator
Lowe's Home Improvement
11.2022 - 10.2024
Visual Assistant Manager
Crate and Barrel
07.2019 - 10.2022
Assistant Store Manager of Operations
Home Depot
02.2012 - 06.2019
Some College (No Degree) - Business Communication
Brookdale Community College