Paula Elmer
Tuba City,AZ
Overview
12
12
years of professional experience
Work History
Medical Office Receptionist
Northern Arizona Healthcare Gastroenterology
Flagstaff, AZ
2025.11 - 2026.09
- As a Medical Office Receptionist with Gastroenterology, I had been originally hired to submit prior authorization for scheduled Gastroenterology procedures. This includes getting in contact with different insurances and seeking if authorization is approved for colonoscopy and EGD procedures, also including advanced GI procedures such as ERCP and motilities. I also get in contact with IHS service units on getting referrals sent in for patients. I am cross-trained to scheduling patients for office/clinic visits within the GI clinic, this includes obtaining updated insurances, asking health history questions and requesting for medical records from outside facilities other than Northern Arizona Healthcare. I also had the privilege of helping at the front desk with checking patients in for their office clinic visits with our providers, taking co-pays and scheduling follow up appointments if patients needed them.
Benefits Eligibility Specialist
Arizona Department of Economic Services
Tuba City, AZ
2021.09 - 2025.10
- As a Benefits Eligibility Specialist, I helped Arizona residents by helping them apply for Nutrition, Cash or Medical Assistance through the Arizona State government. The department I was employed with is with the Department of Economic Security, Division of Benefits and Medical Eligibility. My position was a Benefits Eligibility Specialist II. Breaking it down, my position basically determines whether to approve or deny Nutrition, Cash, and/or Medical assistance for Arizona clients whom apply in hopes to receive any assistance. The position is required to be tech savvy, and to be familiar with Microsoft/Google, to have great customer service, and to meet a goal of servicing 13 clients per day within a minimal time frame, also exceeding a Dollar Accuracy of 95% meaning the case would have had to be correct in order to release any benefits to the customer's case for them to use.
Bank Teller
Wells Fargo
Tuba City, AZ
2017.01 - 2021.04
- In my role as a bank teller, I had helped local customers with any financial needs from withdrawing or depositing their funds into their checking or savings accounts. Also educating clients with what new promotions we had during certain time frames of the year, if they were interested, handing over the services to one of the available bankers. This role consisted of having great customer skills and building rapport and also building great relationships with the local customers.
Front Desk Agent
Moenkopi Legacy Inn & Suites
Tuba City, AZ
2014.08 - 2017.01
- As a front desk agent, I helped customers check into and out of their booked rooms. I also worked night shifts which consisted of making sure the audit was finished for the current day and cleaning the lobby for the next day. Daily tasks were labeling, documenting and ensuring all current check outs were out and checked in the current check ins for the day.
Education
High School Degree - undefined
Tuba City High School
05.2012
No Degree - Public Health
Dine College
05.2020
Skills
- Customer Service Skills for over 10 years
- Work well with others
- Able to navigate with Microsoft or Google Chrome
- Visual learner, able to learn quick hands on
Timeline
Medical Office Receptionist
Northern Arizona Healthcare Gastroenterology
2025.11 - 2026.09
Benefits Eligibility Specialist
Arizona Department of Economic Services
2021.09 - 2025.10
Bank Teller
Wells Fargo
2017.01 - 2021.04
Front Desk Agent
Moenkopi Legacy Inn & Suites
2014.08 - 2017.01
No Degree - Public Health
Dine College
High School Degree - undefined
Tuba City High School