Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

maria m. melenciano

Bronx,NY

Summary

Highly motivated, team player and hardworking individual with extensive customer service and human resources experience. Looking for a position where I can further put my skills into practice and develop and gain knowledge to help the company achieve its goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Office Receptionist

HDR Healthcare Network
05.2025 - Current
  • Managed patient scheduling and appointment confirmations to optimize daily office operations.
  • Coordinated insurance verification and patient registration for seamless service delivery.
  • Maintained accurate medical records and ensured compliance with HIPAA regulations.
  • Assisted in resolving patient inquiries and concerns, enhancing customer satisfaction levels.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.

HR ASSOCIATE & HR ONBOARDING SPECIALIST

ROYAL CARE, INC.
09.2021 - 04.2025
  • Welcomed and guided employees throughout the onboarding process.
  • Maintained HR records and followed HIPAA compliance.
  • Verified candidates through background checks.
  • Provided monthly reports and projects updates to upper management.
  • Audited system data monthly and reported findings to upper management.
  • Created employees’ profiles in HHAeXchange after all employment requirements were met.

RECEPTIONIST

ROYAL CARE, INC.
09.2019 - 09.2021
  • Greeted and helped all incoming patients and clients.
  • Helped patients and clients with schedules and payroll questions and issues.
  • Provided directions on whom they should contact if the same issue persisted.
  • Answered and transferred an average of 250 to 300 hundred phone calls daily.
  • Helped and taught HHAs and PAs to properly fill out time sheets for correct payments.
  • Worked closely with other departments to assist clients in a timely manner.

CASHIER & CUSTOMER SERVICE ASSOCIATE

MARSHALLS DEPARTMENT STORE
11.2013 - 12.2019
  • Greeted and provided customer service assistance with merchandise and returns.
  • Handled cash transactions of more than $2,000.00 daily.
  • Organized and kept track of merchandise inventory.

Education

Associate in Occupational Studies - Office Technology with Medical Option

Long Island Business Institute
11.2013

Skills

  • 10 years of experience in customer service
  • Fluent in Spanish
  • Proficient in HHAeXchange software
  • Proficient in Salesforce software
  • Proficient in Microsoft Office programs: Outlook, Word, Excel, PowerPoint
  • In possession of a NYS Driver’s License

Certification

  • National Safety Council CPR Certificate
  • National Safety Council First Aid Certificate

Timeline

Medical Office Receptionist

HDR Healthcare Network
05.2025 - Current

HR ASSOCIATE & HR ONBOARDING SPECIALIST

ROYAL CARE, INC.
09.2021 - 04.2025

RECEPTIONIST

ROYAL CARE, INC.
09.2019 - 09.2021

CASHIER & CUSTOMER SERVICE ASSOCIATE

MARSHALLS DEPARTMENT STORE
11.2013 - 12.2019

Associate in Occupational Studies - Office Technology with Medical Option

Long Island Business Institute

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maria m. melenciano