Assistant Manager
Paula Forrest
Quincy Country Club
Quincy,IL
35
years of professional experience
Dynamic Assistant Manager at Quincy Country Club with a proven track record in enhancing customer satisfaction and team performance. Expert in money handling and team leadership, I successfully coordinated member events and implemented training programs, resulting in improved service quality and operational efficiency. Committed to fostering a positive work environment and driving results.
Work History
Assistant Manager
34 Years 7 Months- Assisted with daily operations following club policies and procedures.
- Coordinated member events to improve guest experience and satisfaction.
- Supported staff training initiatives to enhance skills and promote teamwork.
- Oversaw daily operations to meet quality standards and service goals.
- Maintained a clean, safe, and organized store environment to improve customer experience.
- Addressed and resolved customer complaints promptly to boost satisfaction.
- Helped with recruiting, interviewing, hiring, and onboarding new employees to ensure sufficient staffing.
- Consistently enforced company policies and managed disciplinary actions fairly and respectfully.
- Scheduled staff shifts to ensure adequate coverage during peak hours while keeping labor costs in check.
- Implemented training programs to improve product knowledge and customer service skills.
- Supervised daily operations to uphold cleanliness and organization in the store.
- Conducted performance evaluations to identify development opportunities and recognize strong performance.
- Managed opening and closing procedures to optimize operational strategies and enhance business success.
- Evaluated employee performance and provided constructive feedback to foster skill improvement.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Timeline
Assistant Manager
Quincy Country Club
10.1985 - 05.2020Read More
Quincy Country Club
High School Diploma
Read More