Paula Fulbright
Perrysville,IN
Summary
Results-driven Customer Service Manager with proven expertise in customer relations, staff management, and training. Dedicated to enhancing customer satisfaction and loyalty through effective problem-solving and mentoring.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Ingles Markets Inc
Weaverville, NC
05.2023 - 08.2026
- Mentored new employees on company policies and best practices, promoting a culture of excellence in service.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced customer complaints by proactively identifying and addressing common issues.
Bookkeeper
Ingles Markets Inc
Weaverville, NC
06.2007 - 05.2023
- Assisted in reconciling cash registers, ensuring proper documentation and accountability.
- Reconciled 20 to 30 register tills every day for about 15 years
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
- Handled day-to-day accounting processes to drive financial accuracy.
- Trained new staff on bookkeeping software and company protocols to ensure compliance.
Sales Audit Clerk
Ingles Markets Inc
Black Mountain, NC
02.2021 - 03.2021
- Analyzed sales data to identify discrepancies and ensure accurate financial reporting.
- Ensured timely completion of all assigned tasks, demonstrating strong time management skills under tight deadlines.
- Maintained organized documentation, simplifying record retrieval for future reference or auditing purposes.
- Performed comprehensive sales audits for 21 stores to detect errors or inconsistencies, thereby maintaining the integrity of financial data.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
High School Diploma -
North Buncombe High School
Weaverville, NC06.2007
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Customer relations
- Cash handling
- Staff management
- New hire training
- Loss prevention
Timeline
Customer Service Manager
Ingles Markets Inc
05.2023 - 08.2026
Sales Audit Clerk
Ingles Markets Inc
02.2021 - 03.2021
Bookkeeper
Ingles Markets Inc
06.2007 - 05.2023
High School Diploma -
North Buncombe High School