Paula Gilliam
El Mirage, Arizona, United States, 85335-6358,Az
Summary
Developed individualized treatment plans to ensure clients receive appropriate services and resources
Developed and implemented strategies to empower clients to make healthy lifestyle choices
Monitored client progress and documented progress notes
Developed and facilitated psychoeducational and life skills groups
Assisted clients in meeting their basic needs such as housing, employment, education, and financial assistance
Attended court hearings and provided testimony as necessary
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager BHT
Sanctuary Recovery Centers
07.2023 - Current
- Conduct comprehensive assessments to understand clients' needs, strengths, and challenges
- Developed individualized treatment plans based on assessment findings and clients' goals
- Connected clients with appropriate resources, such as medical care, housing, and support groups.
- Assist clients in developing a for maintaining recovery after formal treatment ends
Case Manager
Creating Hope Az
11.2021 - 07.2023
- Serve as a client advocate during treatment and court hearings, interface with state agencies and law enforcement, coordinate treatment plans and patient stays
- Provided clinical documentation weekly using the DAP format on each client
Assistant Grocery Manager
Sprouts
02.2021 - 11.2021
- Responsible for ordering and receiving product
- Tracked sales, claims, and donations
Customer Service Manager
Walmart
04.2008 - 02.2021
- Managed a team of 30+ associates
- Responsible for deposits and advances
Education
HS Diploma -
Apollo High School
Glendale, Az06-1998
Skills
- Detail Oriented
- Proficient knowledge and use of Kipu
- Strong organizational skills
- Motivational interviewing
- Knowledge of community resources and programs
- Utilization review
- Patient support
- Progress evaluations understanding
- Client advocacy
- Referral coordination
- EMR / EHR
- Active listening
- Documentation and reporting
- Client empowerment
- Patient needs assessment
- Case management
Certification
Peer Support Certification STAR Centers November 2021
Finger Print Clearance Card Az Dept of Public Safety April 2022
CPI Nonviolent Crisis Intervention NCI May 2024
Certified Trauma Support Specialist ATI 2025
Licensed Community Health Worker 2025
Timeline
Case Manager BHT
Sanctuary Recovery Centers
07.2023 - Current
Case Manager
Creating Hope Az
11.2021 - 07.2023
Assistant Grocery Manager
Sprouts
02.2021 - 11.2021
Customer Service Manager
Walmart
04.2008 - 02.2021
HS Diploma -
Apollo High School
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