Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Golden

Grindstone,PA

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

ContactUS Communications
, PA
09.2016 - 07.2018

Email customer service

Placed orders

Answered incoming calls

Customer Service, QA, Trainer, HR

Telerperformance
, PA
01.2000 - 05.2012

Customer service for incoming calls.

Quality Assurance for project calls

Trainer for several projects

Assistant Project Manager

Recruiter

Retail Team Member

Gabriel's
Grindstone, Pennsylvania
07.1995 - 09.1999

Cashier

Price items

Stock items

Snack bar

Education

High School Diploma -

Brownsville Area High School
Brownsville, PA
06-1993

Some College (No Degree) - Elementary Education

California University of Pennsylvania
California, PA

Skills

  • Customer service
  • Order processing
  • Quality assurance
  • Call handling
  • Employee training
  • Project management

Timeline

Customer Service Representative

ContactUS Communications
09.2016 - 07.2018

Customer Service, QA, Trainer, HR

Telerperformance
01.2000 - 05.2012

Retail Team Member

Gabriel's
07.1995 - 09.1999

High School Diploma -

Brownsville Area High School

Some College (No Degree) - Elementary Education

California University of Pennsylvania
Paula Golden