Paula Goldman-Mesia
Eight Mile,AL
Summary
With over 7 years of financial and sales experience, I have developed a strong ability to navigate customer conflicts and objections, resulting in successful negotiations. Fully bilingual in English and Spanish, I effectively communicate with a diverse range of clients. Additionally, I have nearly 12 years of experience handling daily claims, including those related to mobile homes and commercial properties. As an accomplished trainer, I have expertise in customer service, performance improvement, marketing, and analytical problem assessment. My track record also includes successful negotiations of contractual terms. Strong organizational skills and a keen attention to detail allow me to thrive in fast-paced environments. My technical acumen further enhances my ability to excel in any role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Appraiser
GM ADJUSTING SERVICES
Pensacola, FL, Tampa, Fl, Orlando, FL
11.2022 - Current
- Assessed complex claims and accurately determined value of damages.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Successfully negotiated settlements with claimants and insurers.
- Created detailed assessments of damages to property and vehicles.
- Enhanced customer satisfaction by conducting thorough insurance appraisals and providing accurate estimates.
- Collaborated with adjusters to resolve disputed claims, ensuring fair settlements for all parties involved.
- Negotiated favorable settlement terms for clients, leading to increased customer loyalty and retention rates.
Independent Adjuster
AAA Insurance Company
05.2019 - Current
Independent Adjuster
Pasco Claims Services
02.2017 - Current
Independent Adjuster
Universal and ASI
07.2015 - 12.2019
Independent Adjuster
Citizens Insurance
04.2009 - 06.2014
- Handling all types of daily claims (fire, vandalism, wind, water etc)
Independent Adjuster
Eberls Claims Services
08.2008 - 12.2008
- Hurricane Ike
Education
Law
Florida International University
Miami, FL09.1990
Skills
- Liability Analysis
- Claims Investigation
- Technical knowledge
- Damage Assessment
- Property Inspection
- Policy Interpretation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Advanced computer skills
- Casualty and property loss
Certification
- Texas All-Lines Adjuster's License, 1481724
- Florida 620 All-Lines Insurance Adjuster License, P122769
- State Farm Certified
- Proficient in Xactimate, 24, 25, 27.5, 28 X1
- Proficient in Symbility, 6
- Citizens certified
- Flood Certified
- Haag Certified
Timeline
Insurance Appraiser
GM ADJUSTING SERVICES
11.2022 - Current
Independent Adjuster
AAA Insurance Company
05.2019 - Current
Independent Adjuster
Pasco Claims Services
02.2017 - Current
Independent Adjuster
Universal and ASI
07.2015 - 12.2019
Independent Adjuster
Citizens Insurance
04.2009 - 06.2014
Independent Adjuster
Eberls Claims Services
08.2008 - 12.2008
Law
Florida International University